Evolution of business processes towards eBusiness using a critiquing approach

Innovating the business processes of an enterprise requires their preliminary analysis and assessment. In particular, information on the performance and costs of activities and processes must be gathered in order to identify candidates for innovation. A critical point is finding suitable presentation means of the gathered data in order to support effectively the decision makers. This paper presents a strategy and supporting tools for business process innovation. The strategy integrates measurement, decision making, and critiquing techniques, for analyzing business processes, identifying activities and software systems that are candidate to innovation, and mapping critiques onto specific innovation actions. The strategy is supported by a toolkit, named WebEv+, that integrates the WebEv environment [2], for managing the assessment and evaluation tasks, and ArgoUML [1], for modeling and critiquing business processes.