Targeting Results: Lessons Learned from UAE National ID Program

Many governments around the world have invested inestimably in modernizing their identity management systems to enable more complex and secure forms of identification. However, these programs have been challenged to achieve their desired targets due to several factors; political, organizational, technical, etc. This article presents the strategy adopted in one of the major programs in the Middle East region launched in 2003, and key challenges that were identified and addressed during the course of implementation to achieve its strategic objectives. It also presents some key management consideration areas for the purpose of sharing knowledge and experience in the field.