Value co-creation and purchase intention in social network sites: The role of electronic Word-of-Mouth and trust - A theoretical analysis

[1]  Liang-Hong Wu,et al.  Service Engineering: An Interdisciplinary Framework , 2010, J. Comput. Inf. Syst..

[2]  Rebecca Walker Naylor,et al.  Beyond the “Like” Button: The Impact of Mere Virtual Presence on Brand Evaluations and Purchase Intentions in Social Media Settings , 2012 .

[3]  Mark E. Parry,et al.  The Effect of Personal and Virtual Word‐of‐Mouth on Technology Acceptance , 2012 .

[4]  Stephen L. Vargo,et al.  On value and value co-creation: A service systems and service logic perspective , 2008 .

[5]  Detmar W. Straub,et al.  Trust and TAM in Online Shopping: An Integrated Model , 2003, MIS Q..

[6]  Matthew B. Miles,et al.  Qualitative Data Analysis: An Expanded Sourcebook , 1994 .

[7]  Yoonmo Koo,et al.  Investigation of the effect of secondary market on the diffusion of innovation , 2012 .

[8]  A. Bryman Barriers to Integrating Quantitative and Qualitative Research , 2007 .

[9]  Ming Zhou,et al.  Revisiting feedback systems: Trust building in digital markets , 2009, Inf. Manag..

[10]  Charles J. Kacmar,et al.  The impact of initial consumer trust on intentions to transact with a web site: a trust building model , 2002, J. Strateg. Inf. Syst..

[11]  Anindya Ghose,et al.  Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets , 2008, Inf. Syst. Res..

[12]  C. Prahalad,et al.  Co‐creating unique value with customers , 2004 .

[13]  K. Pauwels,et al.  Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site , 2009 .

[14]  A. Payne,et al.  Managing the co-creation of value , 2008 .

[15]  Ji Young Lee,et al.  Does source matter? Examining source effects in online product reviews , 2012, Comput. Hum. Behav..

[16]  M. Petticrew,et al.  Systematic Reviews in the Social Sciences: A Practical Guide , 2005 .

[17]  Ingoo Han,et al.  The Effects of Consumer Knowledge on Message Processing of Electronic Word of Mouth via Online Consumer Reviews , 2008, ECIS.

[18]  Taining Yang,et al.  The Decision Behavior of Facebook Users , 2012, J. Comput. Inf. Syst..

[19]  Sarah J. S. Wilner,et al.  Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities , 2009 .

[20]  Mark E. Parry,et al.  Personal Word of Mouth, Virtual Word of Mouth, and Innovation Use , 2013 .

[21]  Il Im,et al.  The effect of negative buyer feedback on prices in Internet auction markets , 2000, ICIS.

[22]  Gerald C. Kane,et al.  Membership Turnover and Collaboration Success in Online Communities: Explaining Rises , 2011, MIS Q..

[23]  Nada Nasr Bechwati,et al.  Word of Mouse , 2008 .

[24]  Donald R. Cooper,et al.  Business Research Methods , 1980 .

[25]  Ainsworth Bailey Thiscompanysucks.com: the use of the Internet in negative consumer‐to‐consumer articulations , 2004 .

[26]  Kai H. Lim,et al.  Web strategies to promote internet shopping: is cultural-customization needed? , 2009 .

[27]  Olivier Toubia,et al.  Deriving Value from Social Commerce Networks , 2009 .

[28]  Dwayne D. Gremler,et al.  Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? , 2004 .

[29]  Seokwoo Song,et al.  An empirical investigation of electronic word-of-mouth: Informational motive and corporate response strategy , 2010, Comput. Hum. Behav..

[30]  Gerald C. Kane,et al.  Online communities: explaining rises and falls from grace in wikipedia , 2011 .

[31]  D. Harrison McKnight,et al.  Distrust and trust in B2C e-commerce: do they differ? , 2006, ICEC '06.

[32]  O. Bjelland,et al.  Five ways to transform a business , 2008 .

[33]  Kenneth R. Evans,et al.  The effects of customer participation in co-created service recovery , 2008 .

[34]  Bo Edvardsson,et al.  Co‐creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes , 2012 .

[35]  Deb Sledgianowski,et al.  Using Social Network Sites: The Effects of Playfulness, Critical Mass and Trust in a Hedonic Context , 2009, J. Comput. Inf. Syst..

[36]  Weiguo Fan,et al.  Competitive Actions and Dynamics in the Digital Age: An Empirical Investigation of Social Networking Firms , 2010, Inf. Syst. Res..

[37]  Mikhail J. Atallah,et al.  Internet addiction: Meta-synthesis of qualitative research for the decade 1996-2006 , 2008, Comput. Hum. Behav..

[38]  Francis Ng,et al.  Bosnia and Herzegovina's Surprising Export Performance: Back to the Past in a New Veil But Will it Last? , 2010 .

[39]  Charles J. Kacmar,et al.  Whoops... did I use the wrong concept to predict e-commerce trust? Modeling the risk-related effects of trust versus distrust concepts , 2003, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the.

[40]  Chrysanthos Dellarocas,et al.  The Digitization of Word-of-Mouth: Promise and Challenges of Online Feedback Mechanisms , 2003, Manag. Sci..

[41]  Norman L. Chervany,et al.  Trust and Distrust Definitions: One Bite at a Time , 2000, Trust in Cyber-societies.

[42]  Charles J. Kacmar,et al.  Developing and Validating Trust Measures for e-Commerce: An Integrative Typology , 2002, Inf. Syst. Res..

[43]  Andrew V. Abela,et al.  Marketing with integrity: ethics and the service-dominant logic for marketing , 2008 .

[44]  H. Raghav Rao,et al.  Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration , 2009, Inf. Syst. Res..

[45]  Raquel Sánchez-Fernández,et al.  The concept of perceived value: a systematic review of the research , 2007 .

[46]  Arik Ragowsky,et al.  Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders , 2008, J. Manag. Inf. Syst..

[47]  Peiyu Pai,et al.  User adoption of social networking sites: Eliciting uses and gratifications through a means-end approach , 2013, Comput. Hum. Behav..

[48]  Dimple R. Thadani,et al.  The State of Electronic Word-Of-Mouth Research: A Literature Analysis , 2010, PACIS.

[49]  Chao Wen,et al.  An Integrated Model for Customer Online Repurchase Intention , 2011, J. Comput. Inf. Syst..

[50]  A. Kaplan,et al.  Users of the world, unite! The challenges and opportunities of Social Media , 2010 .

[51]  Johann Füller,et al.  Avatar-Based Innovation: Consequences of the Virtual Co-Creation Experience , 2010, 2010 43rd Hawaii International Conference on System Sciences.

[52]  Paul P. Maglio,et al.  Fundamentals of service science , 2008 .

[53]  C. Prahalad,et al.  The Future of Competition: Co-Creating Unique Value With Customers , 2004 .

[54]  Albert L. Lederer,et al.  A Meta-Analysis of the Role of Environment-Based Voluntariness in Information Technology Acceptance , 2009, MIS Q..

[55]  Lixuan Zhang,et al.  Antecedents and consequences of trust in a social media brand: A cross-cultural study of Twitter , 2013, Comput. Hum. Behav..

[56]  Eric W.T. Ngai,et al.  Conceptualising electronic word of mouth activity: An input‐process‐output perspective , 2011 .

[57]  Sean M. Hackett,et al.  A Systematic Review of Business Incubation Research , 2004 .

[58]  Irene C. L. Ng,et al.  Value co-creation in the delivery of outcome-based contracts for business-to-business service , 2010 .

[59]  D. H. Mills The Logic and Limits of Trust , 1983 .

[60]  Sarah C. Rice Reputation and Uncertainty in Online Markets: An Experimental Study , 2012, Inf. Syst. Res..

[61]  Paul A. Pavlou,et al.  Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior , 2002, MIS Q..

[62]  Jerry Fjermestad,et al.  Electronic Commerce Customer Relationship Management: A Research Agenda , 2003, Inf. Technol. Manag..

[63]  Byungjoon Yoo,et al.  The Impact of Information in Electronic Auctions: An Analysis of Buy-It-Now Auctions , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[64]  Tinal Parikh Web 2.0 : Conceptual Foundations and Marketing Issues , 2015 .