The price of flexibility

Flexibility and customizability are central to the perceived advantages of the growth in technological powers. But this and other vectors of t ethnological change, when used clumsily, create new burdens and complexities for beleaguered human practitioners responsible for achieving goals within some field of activity. “Intelligent interfaces” are sometimes seen as a solution to the growing demands of highly technological and highly automat ed fields of activity. However, data from a variety of sources indicates that a technology driven approach to the development of intelligent interfaces is likely to provide the illusion of assistance while creating a new layer of burdens and complexities. What distinguishes technological flexibilities that are used to increase the range of practitioner adaptive response to the variability y resident in the field of activity from technological flexibilities that simply create new burdens on the practitioner especially at high tempo, high criticality y periods?

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