Is there a relationship between construction conflicts and participants' satisfaction?

Purpose – Construction conflict should not be simply defined as a functional or dysfunctional element in the management process. The second generation conflict management investigates the effect of various conflict types and conflict resolution strategies to project outcomes in detail. The paper aims at investigating the complicated construction conflict management within the goal setting process in construction projects.Design/methodology/approach – In order to collect the generalized data from the construction professionals in the industry, a questionnaire survey was considered suitable for establishing the component elements of research variables. Samples were randomly selected from membership records of various professional institutions in Hong Kong with direct experience in the project management processes involving the client, project manager and other project team members, and they must have experience in a (perceived) successful project. A total of 75 questionnaires were fully completed and return...

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