论文信息 - The birth of a HELP system

The birth of a HELP system

Many software products in today's market place have some sort of online help. The claim made for most of these help systems is that they decrease the amount of user training required, and allow the user to be more productive. In this paper, a number of issues concerning the classification, design and evaluation of help systems is discussed. The aim of this paper is to provide both designers and users of help facilities with a framework of concepts that can be used for a better understanding of existing help systems, to design a new help system. and to test to newly designed help facilities.

Hans Bergman | Jennifer Keene-Moore

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