Web pages as a tool for a strategic description of the Spanish largest firms

The need for this study lies in the assumption that an in-depth examination of the map site of a firm that has a well-developed website can provide patterns about its corporate strategy through all the elements surrounding the organisation, and even a primary source for benchmarking. This technique has made it possible to identify the key issues in the strategic management of the most excellent large Spanish firms and also to describe trends in this sense. The methodology used consisted in a content analysis of the web pages of the Ibex35 companies of the Spanish Stock Market. Rather than focusing on the breakdown of businesses developed by each corporation, it was thought more appropriate to assess their respective corporate principles, as this would allow a better identification of the underlying managerial, organisational and strategic realities of these organisations. As a conclusion we can say that thanks to this technique, it has been possible to identify the key issues in the strategic management of the most excellent large Spanish firms. Additionally, it is shown how this way of working can be generalised to any group of enterprises.

[1]  Alan Clardy,et al.  Human Resource Development and the Resource-Based Model of Core Competencies: Methods for Diagnosis and Assessment , 2008 .

[2]  H. Igor Ansoff,et al.  The emerging paradigm of strategic behavior , 1987 .

[3]  Mark S. Schwartz,et al.  Effective Corporate Codes of Ethics: Perceptions of Code Users , 2004 .

[4]  Louis B. Rosenfeld,et al.  Information architecture for the world wide web - designing large-scale web sites , 1998 .

[5]  William E. Snizek,et al.  Web Sites and Corporate Culture: A Research Note , 2005 .

[6]  Henry Mintzberg Patterns in Strategy Formation , 1978, International Studies of Management & Organization.

[7]  Patrick M. Wright,et al.  Managing human assets in an uncertain world: applying real options theory to HRM , 2005 .

[8]  Paul Capriotti,et al.  Communicating corporate responsibility through corporate web sites in Spain , 2007 .

[9]  Jean M. Hiltrop,et al.  A diagnostic framework for building HR capability in organizations , 2006 .

[10]  Thea van der Geest Web Site Design Is Communication Design , 2001 .

[11]  Marie-Andrée Caron,et al.  Benchmarking web site functions , 2006 .

[12]  R. Watson,et al.  The Influence of Home Page Complexity on Consumer Attention, Attitudes, and Purchase Intent , 2006 .

[13]  Cynthia E. Clark Differences between public relations and corporate social responsibility: An analysis , 2000 .

[14]  Arnoldo C. Hax,et al.  The Strategy Concept and Process: A Pragmatic Approach , 1991 .

[15]  R. Hanson,et al.  Managing human resources. , 1982, The Journal of nursing administration.

[16]  D. D. Hartog,et al.  High performance work systems, organisational culture and firm effectiveness , 2004 .

[17]  Stuart L. Esrock,et al.  Organization of corporate web pages: Publics and functions , 2000 .

[18]  R. Rowden The Strategic Role of Human Resource Management in Developing a Global Corporate Culture , 2002 .

[19]  C. O'Reilly Corporations, Culture, and Commitment: Motivation and Social Control in Organizations , 1989 .

[20]  D. C. Feldman,et al.  Internet job hunting: A field study of applicant experiences with on‐line recruiting , 2002 .

[21]  Val Singh,et al.  Strategic Responses by European Companies to the Diversity Challenge: an Online Comparison , 2004 .

[22]  C. Walton The Moral Manager , 1988 .

[23]  E S Geller,et al.  Thinking big. , 1993, Journal of applied behavior analysis.

[24]  Klaus Krippendorff,et al.  Content Analysis: An Introduction to Its Methodology , 1980 .

[25]  Morgan Marzec,et al.  Telling the corporate story: vision into action , 2007 .

[26]  Wayne F. Cascio,et al.  Managing Human Resources , 1989 .

[27]  Susan T. Dumais,et al.  Keeping and re-finding information on the web: What do people do and what do they need? , 2005, ASIST.

[28]  Carlos Molero Manglano La vida profesional y familiar en España y su conciliación , 2000 .

[29]  J. Gascó,et al.  Corporate governance and organisational culture: The role of ethics officers , 2007 .

[30]  James W. Fredrickson,et al.  Strategic process research: Questions and recommendations , 1983 .

[31]  J. McCann Strategies for Change: Logical Incrementalism , 1980 .

[32]  P. A. Losty,et al.  A Behavioural Theory of the Firm , 1965 .

[33]  T. C. Melewar,et al.  Seven dimensions of corporate identity: A categorisation from the practitioners' perspectives , 2006 .

[34]  Brian R. Webb,et al.  Predicting web services performance from internet performance: an empirical study of resources and capabilities in e-business SMEs , 2008, J. Knowl. Manag..

[35]  Á. Moreno,et al.  Corporate citizenship and public relations: The importance and interactivity of social responsibility issues on corporate websites , 2007 .

[36]  E. Thoma The Quest for Identity , 1967 .

[37]  Patrick J. Lynch Web Style Guide , 1999 .

[38]  R. Gottlieb,et al.  Thinking Big , 1977 .

[39]  Varun Grover,et al.  Profiles of Strategic Information Systems Planning , 1999, Inf. Syst. Res..

[40]  Arnoldo C. Hax,et al.  Strategic Management: An Integrative Perspective , 1984 .

[41]  A. Wheelis The quest for identity , 1958 .

[42]  I. Maignan,et al.  Corporate Social Responsibility in Europe and the U.S.: Insights from Businesses’ Self-presentations , 2002 .

[43]  Zoe S. Dimitriades Creating strategic capabilities: organizational learning and knowledge management in the new economy , 2005 .

[44]  Eelko K. R. E. Huizingh,et al.  Website optimization with web metrics: a case study , 2006, ICEC '06.

[45]  John Benamati,et al.  Differences in Public Web Sites: The Current State of Large U. S. Firms , 2000, J. Electron. Commer. Res..

[46]  C. Holland,et al.  Competition in internet retail markets: The impact of links on web site traffic , 2005 .

[47]  J. Zayas,et al.  Las empresas multinacionales y la innovación tecnológica: dinámica internacional y perspectiva española , 2004 .

[48]  Steven V. Manderscheid,et al.  How to Design Strategy with No Dust-Just Results! , 2005 .

[49]  C. Ranganathan,et al.  Key dimensions of business-to-consumer web sites , 2002, Inf. Manag..

[50]  Ping Zhang,et al.  Satisfiers and dissatisfiers: a two-factor model for website design and evaluation , 2000 .

[51]  Phillip W. Braddy,et al.  Organizational recruitment website effects on viewers’ perceptions of organizational culture , 2006 .

[52]  Pontus Cerin,et al.  Communication in corporate environmental reports , 2002 .

[53]  N. Tichy Managing strategic change: Technical, political, and cultural dynamics , 1985 .

[54]  D. Farmer Strategies for Change. , 1990 .

[55]  J. Whetstone A framework for organizational virtue: the interrelationship of mission, culture and leadership , 2005 .

[56]  Roblyn Simeon,et al.  Evaluating domestic and international Web-site strategies , 1999, Internet Res..

[57]  K. Podnar Corporate identity in Slovenia , 2005 .

[58]  Feng Li,et al.  Evaluating the Usability and Content Usefulness of Web Sites: A Benchmarking Approach , 2005, J. Electron. Commer. Organ..

[59]  Brian Lees,et al.  Developing corporate culture as a competitive advantage , 2001 .