The non-technical side of office technology: managing the clarity of the spirit and the appropriation of office technology

INTRODUCTION Office work plays an important role in Western economies, and the use of office technologies in this type of work is inextricably linked. People employed in office environments are confronted with an almost continuous introduction of new office technologies, as decision-makers in companies believe that the market drives them towards being very attentive to the latest developments in the field of IT. Furthermore, IT in general has become a strategic factor in doing business (e.g., e-commerce), which has further increased the need for the newest office technologies. As a result, the number of projects in organizations to develop and implement new office technologies has unarguably increased. However, office technology projects are often confronted with problems. In our view, these problematic experiences a e due to a lack of attention to the non-technical side of office technology development, implementation and use. Hence, in this chapter, we present a study based on a view of office technology

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