A survey of students' use of and satisfaction with university subscribed online resources in two specialized universities in a developing country

Purpose – The main purpose of this paper is to describe the results of a survey conducted in two specialized public universities in Bangladesh to assess students' electronic information resources use and their satisfaction with university subscribed resources.Design/methodology/approach – A structured questionnaire was used to assess the use of and satisfaction with university subscribed electronic resources by the students. The major problems faced by them in accessing online resources were also identified. In order to analyze the influence of students' demographic characteristics on overall satisfaction with university subscribed resources, Mann‐Whitney and Kruskal‐Wallis tests were carried out. The problems faced by the students were tested in relation to their opinion on overall satisfaction using chi‐square test.Findings – The survey results showed that the students are not at all satisfied with the current level of university subscribed online resources. The students identified limited access to com...