The Value of Buy‐Online‐and‐Pickup‐in‐Store in Omni‐Channel: Evidence from Customer Usage Data

[1]  Peter J. Williamson,et al.  The new mission for multinationals , 2015 .

[2]  H. Teo,et al.  The effects of retail channel integration through the use of information technologies on firm performance , 2012 .

[3]  J. Angrist Mostly Harmless Econometrics , 2008 .

[4]  D. Rubin Using Propensity Scores to Help Design Observational Studies: Application to the Tobacco Litigation , 2001, Health Services and Outcomes Research Methodology.

[5]  Li Li,et al.  The Impact of Cross-Channel Integration on Retailers’ Sales Growth , 2015 .

[6]  Santiago Gallino,et al.  How to win in an Omnichannel world , 2014 .

[7]  G. Ryzin,et al.  On the Relationship Between Inventory Costs and Variety Benefits in Retailassortments , 1999 .

[8]  Narendra Agrawal,et al.  Management of Multi-Item Retail Inventory Systems with Demand Substitution , 2000, Oper. Res..

[9]  B. Menguc,et al.  Balancing exploration and exploitation: The moderating role of competitive intensity , 2005 .

[10]  Gary King,et al.  MatchIt: Nonparametric Preprocessing for Parametric Causal Inference , 2011 .

[11]  Avi Goldfarb,et al.  Conducting Research with Quasi-Experiments: A Guide for Marketers , 2014 .

[12]  Mary Caravella,et al.  Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time , 2011 .

[13]  Antonio Moreno,et al.  Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information , 2014, Manag. Sci..

[14]  Niklas Barwitz,et al.  Understanding the Omnichannel Customer Journey: Determinants of Interaction Choice , 2018, Journal of Interactive Marketing.

[15]  Suvrat S. Dhanorkar,et al.  Environmental Benefits of Internet-Enabled C2C Closed Loop Supply Chains: A Quasi-Experimental Study of Craigslist , 2017, Manag. Sci..

[16]  Bernard J. Jaworski,et al.  Market orientation: Antecedents and consequences , 1993 .

[17]  Rosellina Ferraro,et al.  The Interplay among Category Characteristics, Customer Characteristics, and Customer Activities on in-Store Decision Making , 2009 .

[18]  Peter E. Rossi,et al.  Planning to Make Unplanned Purchases? The Role of In-Store Slack in Budget Deviation , 2010 .

[19]  Jean-Claude Usunier,et al.  Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology , 2007 .

[20]  Enno Siemsen,et al.  Behavioral operations: The state of the field , 2013 .

[21]  Zsolt Katona,et al.  "Bricks and Clicks": The Impact of Product Returns on the Strategies of Multichannel Retailers , 2011, Mark. Sci..

[22]  A. Tsay,et al.  Channel Conflict and Coordination in the E‐Commerce Age , 2004 .

[23]  Neil A. Morgan,et al.  Reexamining the Market Share–Customer Satisfaction Relationship , 2013 .

[24]  D. Rubin,et al.  The central role of the propensity score in observational studies for causal effects , 1983 .

[25]  N. Sanders,et al.  CEO Incentives and Customer‐Supplier Relations , 2017 .

[26]  Gérard P. Cachon Retail Store Density and the Cost of Greenhouse Gas Emissions , 2011, Manag. Sci..

[27]  Avi Goldfarb,et al.  Competition between Local and Electronic Markets: How the Benefit of Buying Online Depends on Where You Live , 2007, Manag. Sci..

[28]  Sam K. Hui,et al.  The Effect of In-Store Travel Distance on Unplanned Spending: Applications to Mobile Promotion Strategies , 2013 .

[29]  J. Petersen,et al.  Are Product Returns a Necessary Evil? Antecedents and Consequences , 2009 .

[30]  Lei Huang,et al.  An Empirical Study of the Cross-Channel Effects between Web and Mobile Shopping Channels , 2015, Inf. Manag..

[31]  Bo Zhang,et al.  Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty , 2014 .

[32]  Giri Kumar Tayi,et al.  Consumer Pseudo-Showrooming and Omni-Channel Placement Strategies , 2017, MIS Q..

[33]  Elizabeth A Stuart,et al.  Matching methods for causal inference: A review and a look forward. , 2010, Statistical science : a review journal of the Institute of Mathematical Statistics.

[34]  Elliot Rabinovich,et al.  Physical Distribution Service Quality In Internet Retailing: Service Pricing, Transaction Attributes, and Firm Attributes , 2004 .

[35]  A. Raman,et al.  The Effect of Product Variety and Inventory Levels on Retail Store Sales: A Longitudinal Study , 2010 .

[36]  Mikko Ketokivi,et al.  Addressing the endogeneity dilemma in operations management research: Theoretical, empirical, and pragmatic considerations , 2017 .

[37]  Jaishankar Ganesh,et al.  Traditional malls vs. factory outlets: comparing shopper typologies and implications for retail strategy , 2002 .

[38]  Xueming Luo,et al.  Omnichannel Promotion Effectiveness , 2016 .

[39]  Xuanming Su,et al.  Omnichannel Retail Operations with Buy-Online-and-Pickup-in-Store , 2016, Manag. Sci..

[40]  Gary P. Pisano,et al.  Toward a Theory of Behavioral Operations , 2008, Manuf. Serv. Oper. Manag..

[41]  D. Bell,et al.  Showrooms and Information Provision in Omni-channel Retail , 2015 .