A noise-aware click model for web search

Recent advances in click model have established it as an attractive approach to infer document relevance. Most of these advances consider the user click/skip behavior as binary events but neglect the context in which a click happens. We show that real click behavior in industrial search engines is often noisy and not always a good indication of relevance. For a considerable percentage of clicks, users select what turn out to be irrelevant documents and these clicks should not be directly used as evidence for relevance inference. Thus in this paper, we put forward an observation that the relevance indication degree of a click is not a constant, but can be differentiated by user preferences and the context in which the user makes her click decision. In particular, to interpret the click behavior discriminatingly, we propose a Noise-aware Click Model (NCM) by characterizing the noise degree of a click, which indicates the quality of the click for inferring relevance. Specifically, the lower the click noise is, the more important the click is in its role for relevance inference. To verify the necessity of explicitly accounting for the uninformative noise in a user click, we conducted experiments on a billion-scale dataset. Extensive experimental results demonstrate that as compared with two state-of-the-art click models in Web Search, NCM can better interpret user click behavior and achieve significant improvements in terms of both perplexity and NDCG.