The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition

Chapter 1. Getting to the Front of the Pack Chapter 2. Complexity: The Good News and the Bad News Chapter 3. How Complex Systems Fail Chapter 4. How Complex Systems Succeed Chapter 5. High Velocity Under the Sea, In the Air, and On the Web Chapter 6. Capability 1: System Design and Operation Chapter 7. Capability 2: Problem Solving and Improvement Chapter 8. Capability 3: Knowledge Sharing Chapter 9. Capability 4: Developing High-Velocity Skills in Others Chapter 10. High-Velocity Crisis Recovery Chapter 11. Creating High-Velocity Health-Care Organizations Chapter 12. Conclusion