UMC Management and Statute Conformance Considerations

Deployment of a unbounded mobile communications (UMC) system within a business requires capital expenditures with the expectation that resources will be managed just like any other networking or telephony resource to maximize the return on investment (ROI). One great feature afforded by a UMC solution is a singular login, which now allows corporate IT to manage access to cellular phones where previously this was not possible. The management and reporting aspect of the accounting capability manifests itself in the requirement to log, report, and alert a management entity of any failures. Such failures might be indicative of unlawful intrusion attempt, component failure, or simple user error. Retention of such transaction histories also becomes important in terms of being able to analyze trends or error patterns. Beyond reporting errors or suspicious conditions, UMC systems demand a new level of features that are important to a business. Often the reason for purchase of a UMC system is cost control over the cellular resources. In such cases, an augmentation of standard telephony reporting of the call detail records1 (CDR) is required. Mobile detail records (MDR) document network utilization for an associated call through reporting of WiFi and cellular minutes used. Aggregate reporting of such statistics helps a business assess how effectively its UMC system is being used and what changes might be suggested to improve the general usage models or carrier SLAs.