Internet of Things: A systematic review of the business literature from the user and organisational perspectives

Abstract The Internet of Things is a new technological paradigm that aims to connect anything and anyone at any time and any place, giving rise to innovative new applications and services. In doing so, it offers a number of opportunities and challenges that users and organisations need to tackle. In this paper we systematically review the business literature related to the Internet of Things and provide a critical account of the latest state of play. More specifically, we adopt two perspectives: that of the user and that of the organisation. After outlining the methodological approach adopted, we consider the definitions of the Internet of Things. Then, in turn, we discuss the relevant business literature from each perspective. The paper concludes with a synthesis of the emerging themes and potential avenues for future research.

[1]  Maria E. Burke,et al.  Low-cost Internet of Things digital technology adoption in SMEs , 2013 .

[2]  Alain Yee-Loong Chong,et al.  Are Chinese consumers ready to adopt mobile smart home? An empirical analysis , 2014, Int. J. Mob. Commun..

[3]  Guofan Shao,et al.  The planning, construction, and management toward sustainable cities in China needs the Environmental Internet of Things , 2013 .

[4]  Per Andersson,et al.  Service innovations enabled by the “internet of things” , 2015 .

[5]  Donghee Shin,et al.  Der Open-access-publikationsserver Der Zbw – Leibniz-informationszentrum Wirtschaft the Open Access Publication Server of the Zbw – Leibniz Information Centre for Economics a Socio-technical Framework for Internet-of-things Design a Socio-technical Framework for Internet-of-things Design , 2022 .

[6]  L. Lynne Kiesling.  The Connected Home and an Electricity-Market Platform for the Twenty-First Century , 2016 .

[7]  Bo Hu,et al.  A Vision of IoT: Applications, Challenges, and Opportunities With China Perspective , 2014, IEEE Internet of Things Journal.

[8]  George R. Milne,et al.  Internet of Things: Convenience vs. privacy and secrecy , 2015 .

[9]  Gyu Sang Choi,et al.  Proving ground for social network analysis in the emerging research area “Internet of Things” (IoT) , 2016, Scientometrics.

[10]  Tian-Shyug Lee,et al.  Mapping the intellectual structure of the Internet of Things (IoT) field (2000–2014): a co-word analysis , 2015, Scientometrics.

[11]  Paul Brody,et al.  The next digital gold rush: how the internet of things will create liquid, transparent markets , 2015 .

[12]  Antonio Iera,et al.  The Internet of Things: A survey , 2010, Comput. Networks.

[13]  Srdjan Krco,et al.  A comprehensive study of parameters in physical environment that impact students' focus during lecture using Internet of Things , 2015, Comput. Hum. Behav..

[14]  Mauro Coccoli,et al.  Semantic Web and Internet of Things Supporting Enhanced Learning , 2012 .

[15]  Felix Wortmann,et al.  Internet of Things , 2015, Business & Information Systems Engineering.

[16]  Angappa Gunasekaran,et al.  Bottom-Up Approach based on Internet of things for Order Fulfillment in a Collaborative Warehousing Environment , 2015 .

[17]  Lingling Gao,et al.  A unified perspective on the factors influencing consumer acceptance of internet of things technology , 2014 .

[18]  Anne Bremer.  Diffusion of the “Internet of Things” on the world of skilled work and resulting consequences for the man–machine interaction , 2015 .

[19]  Kazys Varnelis,et al.  Beyond Locative Media: Giving Shape to the Internet of Things , 2006, Leonardo.

[20]  Jan Nolin,et al.  Semantic web, ubiquitous computing, or internet of things? A macro-analysis of scholarly publications , 2015, J. Documentation.

[21]  Gaetano Marrocco,et al.  RFID Technology for IoT-Based Personal Healthcare in Smart Spaces , 2014, IEEE Internet of Things Journal.

[22]  Daniel E. O'Leary,et al.  'Big Data', the 'Internet of Things' and the 'Internet of Signs' , 2013, Intell. Syst. Account. Finance Manag..

[23]  Peter Friess,et al.  Internet of Things Strategic Research Roadmap , 2011 .

[24]  Flora D. Salim,et al.  Urban computing in the wild: A survey on large scale participation and citizen engagement with ubiquitous computing, cyber physical systems, and Internet of Things , 2015, Int. J. Hum. Comput. Stud..

[25]  Jeroen van den Hoven,et al.  Fact sheet-Ethics Subgroup IoT-Version 4 . 0 1 , 2012 .

[26]  Theodore Tryfonas,et al.  The Internet of Things: a security point of view , 2016, Internet Res..

[27]  Pei-Luen Patrick Rau,et al.  Exploring interactive style and user experience design for social web of things of Chinese users: A case study in Beijing , 2015, Int. J. Hum. Comput. Stud..

[28]  Rachelle Bosua,et al.  The Internet of Things (IoT) and its impact on individual privacy: An Australian perspective , 2016, Comput. Law Secur. Rev..

[29]  Blake Ives,et al.  Enhancing Customer Service through the Internet of Things and Digital Data Streams , 2016, MIS Q. Executive.

[30]  Jan Nolin,et al.  The Internet of Things and convenience , 2016, Internet Res..

[31]  Irene C. L. Ng,et al.  Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management $ , 2015 .

[32]  Adam Sofronijević,et al.  Smart City as Framework for Creating Competitive Advantages in International Business Management , 2014 .

[33]  Rolf H. Weber,et al.  Internet of things - Governance quo vadis? , 2013, Comput. Law Secur. Rev..

[34]  Martin J. Liu,et al.  Predicting RFID adoption in healthcare supply chain from the perspectives of users , 2015 .

[35]  Mircea Georgescu,et al.  INTERNET OF THINGS – SOME ETHICAL ISSUES , 2013 .

[36]  Seongcheol Kim,et al.  A multi-criteria approach toward discovering killer IoT application in Korea , 2016 .

[37]  Wei Sun,et al.  Influence of characteristics of the Internet of Things on consumer purchase intention , 2014 .

[38]  Sebastian May,et al.  Integration of Internet of Things components into a firm’s offering portfolio – a business development framework , 2016 .

[39]  Chin-Lung Hsu,et al.  An empirical examination of consumer adoption of Internet of Things services: Network externalities and concern for information privacy perspectives , 2016, Comput. Hum. Behav..

[40]  Alison Rieple,et al.  Identify Innovative Business Models: Can Innovative Business Models Enable Players to React to Ongoing or Unpredictable Trends? , 2015 .

[41]  X. Xu,et al.  Internet of Things in Service Innovation , 2012 .

[42]  Manlio Del Giudice,et al.  Discovering the Internet of Things (IoT) within the business process management: A literature review on technological revitalization , 2016, Bus. Process. Manag. J..

[43]  Wenyu Dou,et al.  The Internet of Things and interaction style: the effect of smart interaction on brand attachment , 2017 .

[44]  Rolf H. Weber,et al.  Internet of things: Privacy issues revisited , 2015, Comput. Law Secur. Rev..

[45]  Gudela Grote,et al.  Controllable accountabilities: the Internet of Things and its challenges for organisations , 2013, Behav. Inf. Technol..

[46]  Kire Trivodaliev,et al.  A review of Internet of Things for smart home: Challenges and solutions , 2017 .

[47]  Antonio F. Gómez-Skarmeta,et al.  Participative marketing: extending social media marketing through the identification and interaction capabilities from the Internet of things , 2013, Personal and Ubiquitous Computing.

[48]  Ulrike Gretzel,et al.  Smart tourism: foundations and developments , 2015, Electronic Markets.

[49]  D. Vrontis,et al.  The Internet of Things: Building a knowledge management system for open innovation and knowledge management capacity , 2017, Technological Forecasting and Social Change.

[50]  Julie Brill.  The Internet of Things: Building Trust and Maximizing Benefits Through Consumer Control , 2014 .

[51]  Yuan Quan,et al.  Research on the framework of the Environmental Internet of Things , 2013 .

[52]  D. Tranfield,et al.  Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review , 2003 .

[53]  Angappa Gunasekaran,et al.  Vision, applications and future challenges of Internet of Things: A bibliometric study of the recent literature , 2016, Ind. Manag. Data Syst..

[54]  Chris Speed.  An internet of old things , 2010, Digit. Creativity.

[55]  F. Hasson,et al.  Research guidelines for the Delphi survey technique. , 2000, Journal of advanced nursing.

[56]  Promise Mvelase,et al.  The state of affairs in Internet of Things research , 2012 .

[57]  Marimuthu Palaniswami,et al.  An Information Framework for Creating a Smart City Through Internet of Things , 2014, IEEE Internet of Things Journal.

[58]  David Kreps,et al.  Theorising Web 3.0: ICTs in a changing society , 2015, Inf. Technol. People.

[59]  Adel Said Elmaghraby,et al.  Cyber security challenges in Smart Cities: Safety, security and privacy , 2014, Journal of advanced research.

[60]  Elgar Fleisch,et al.  Designing Business Models in the Era of Internet of Things - Towards a Reference Framework , 2014, DESRIST.

[61]  Elgar Fleisch,et al.  WHAT IS THE INTERNET OF THINGS? AN ECONOMIC PERSPECTIVE , 2010 .

[62]  Bo Yan,et al.  Information sharing in supply chain of agricultural products based on the Internet of Things , 2016, Ind. Manag. Data Syst..

[63]  Lida Xu,et al.  The internet of things: a survey , 2014, Information Systems Frontiers.

[64]  Rodolfo Baggio,et al.  Knowledge transfer in smart tourism destinations: Analyzing the effects of a network structure , 2015 .

[65]  Holger Ziekow,et al.  RFID and the Internet of Things: Technology, Applications, and Security Challenges , 2011, Found. Trends Technol. Inf. Oper. Manag..

[66]  Lee Carman Ka Man,et al.  IoT-Based Asset Management System for Healthcare-Related Industries , 2015 .

[67]  Ricardo Neisse,et al.  Ethical Design in the Internet of Things , 2016, Science and Engineering Ethics.

[68]  William H. Dutton,et al.  Putting things to work: social and policy challenges for the Internet of things , 2014 .

[69]  Noël Crespi,et al.  The Cluster Between Internet of Things and Social Networks: Review and Research Challenges , 2014, IEEE Internet of Things Journal.

[70]  N. Subramanian,et al.  Product delivery service provider selection and customer satisfaction in the era of internet of things: A Chinese e-retailers’ perspective , 2015 .

[71]  Remco M. Dijkman,et al.  Business models for the Internet of Things , 2015, Int. J. Inf. Manag..

[72]  Giacomo Marzi,et al.  The Internet of Things in manufacturing innovation processes: Development and application of a conceptual framework , 2016, Bus. Process. Manag. J..

[73]  Rolf H. Weber,et al.  Accountability in the Internet of Things , 2011, Comput. Law Secur. Rev..

[74]  Jenifer Sunrise Winter.  Surveillance in ubiquitous network societies: normative conflicts related to the consumer in-store supermarket experience in the context of the Internet of Things , 2013, Ethics and Information Technology.

[75]  In Lee,et al.  The Internet of Things (IoT): Applications, investments, and challenges for enterprises , 2015 .

[76]  Maria Rosaria Della Peruta,et al.  Object-Generated Content and Knowledge Sharing: the Forthcoming Impact of the Internet of Things , 2016 .

[77]  Evaluating an Innovation. , 1992 .

[78]  Alan Murray,et al.  Evaluating the innovation of the Internet of Things: Empirical evidence from the intellectual capital assessment , 2016, Bus. Process. Manag. J..

[79]  S. Roy,et al.  Value co-creation with Internet of things technology in the retail industry , 2017 .

[80]  Rolf H. Weber,et al.  Internet of things - Need for a new legal environment? , 2009, Comput. Law Secur. Rev..

[81]  Selwyn Piramuthu,et al.  Information Relevance Model of Customized Privacy for IoT , 2014, Journal of Business Ethics.

[82]  Shuang-Hua Yang,et al.  How the internet of things technology enhances emergency response operations , 2013 .

[83]  Roger James.  Out of the box – Freescale: How free models scale in the world of information , 2012 .

[84]  John A. Stankovic,et al.  Research Directions for the Internet of Things , 2014, IEEE Internet of Things Journal.

[85]  Stefan N. Groesser.  Designing Business Models , 2011 .

[86]  Andrea Zanella,et al.  Internet of Things for Smart Cities , 2014, IEEE Internet of Things Journal.