Online Consumers' Brain Activities When Purchasing Second-Hand versus New Products That Are Brand-Name or Brand-Less

It is now common to apply functional magnetic resonance imaging to explore which areas of the human brain are activated during the decision-making process. In the study of consumer behaviors, product brand has been identified as a major factor affecting consumer purchase decisions. Prior studies indicate that the brand had a significant impact on brain activation. However, it is unsure if consumers’ brain activation is also significant when purchasing brand-name second-hand products (SHPs). Therefore, the purpose of this study is to verify the areas of brain neuron activation in the context of online auctions among consumers whose purchasing decisions are affected by an SHP’s brand. The results show that a brain region (i.e., the medial prefrontal cortex) activates significantly when comparing the purchasing decision-making process between new items and SHPs. The activation of the insula is also found when an SHP purchasing decision is made. In addition, the dorsolateral prefrontal cortex is activated significantly when purchasing brand-name SHPs. However, due to consumers’ preferences for different brands, there is no significant activation in the ventromedial prefrontal cortex.

[1]  Jonathan D. Cohen,et al.  The Neural Basis of Economic Decision-Making in the Ultimatum Game , 2003, Science.

[2]  G. Loewenstein,et al.  Neural Predictors of Purchases , 2007, Neuron.

[3]  V. Thomas Demand and Dematerialization Impacts of Second‐Hand Markets , 2003 .

[4]  Jonathan D. Cohen,et al.  Neuroeconomics: cross-currents in research on decision-making , 2006, Trends in Cognitive Sciences.

[5]  Kevin Lane Keller Conceptualizing, Measuring, and Managing Customer-Based Brand Equity , 1993 .

[6]  Fang Sun,et al.  Willful modulation of brain activity in disorders of consciousness. , 2010, The New England journal of medicine.

[7]  L. Shah,et al.  Functional magnetic resonance imaging. , 2010, Seminars in roentgenology.

[8]  Michael Rotte,et al.  Thinking on luxury or pragmatic brand products: Brain responses to different categories of culturally based brands , 2007, Brain Research.

[9]  Angelika Dimoka,et al.  THE POTENTIAL OF COGNITIVE NEUROSCIENCE FOR INFORMATION SYSTEMS RESEARCH , 2008 .

[10]  P. Kenning,et al.  A current overview of consumer neuroscience , 2008 .

[11]  D. Kahneman,et al.  Functional Imaging of Neural Responses to Expectancy and Experience of Monetary Gains and Losses tasks with monetary payoffs , 2001 .

[12]  Leslie de Chernatony,et al.  Dimensionalising on‐ and offline brands' composite equity , 2004 .

[13]  Kevin Lane Keller,et al.  Understanding retail branding: conceptual insights and research priorities , 2004 .

[14]  Gary H Glover,et al.  Estimating sample size in functional MRI (fMRI) neuroimaging studies: Statistical power analyses , 2002, Journal of Neuroscience Methods.

[15]  Hilke Plassmann,et al.  Nonlinear Responses Within the Medial Prefrontal Cortex Reveal When Specific Implicit Information Influences Economic Decision Making , 2005, Journal of neuroimaging : official journal of the American Society of Neuroimaging.

[16]  Fred D. Davis,et al.  NeuroIS: The Potential of Cognitive Neuroscience for Information Systems Research , 2008, ICIS.

[17]  J. Zaichkowsky,et al.  Functional magnetic resonance imaging in consumer research: A review and application , 2011 .

[18]  Sulin Ba,et al.  The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction , 2012, MIS Q..

[19]  Minjoon Jun,et al.  Measuring consumer perceptions of online shopping convenience , 2013 .

[20]  Jong H. Yoon,et al.  Association of dorsolateral prefrontal cortex dysfunction with disrupted coordinated brain activity in schizophrenia: relationship with impaired cognition, behavioral disorganization, and global function. , 2008, The American journal of psychiatry.

[21]  Martin P Paulus,et al.  Ventromedial prefrontal cortex activation is critical for preference judgments , 2003, Neuroreport.

[22]  S. Zeki,et al.  The Brain Reaction to Viewing Faces of Opposite- and Same-Sex Romantic Partners , 2010, PloS one.

[23]  Octavian Dospinescu,et al.  The Analysis of E-Commerce Sites with Eye-Tracking Technologies , 2017 .

[24]  Juan Sánchez-Fernández,et al.  The contribution of neuroscience to consumer research: A conceptual framework and empirical review , 2013 .

[25]  W. Schwindt,et al.  Evidence for a neural correlate of a framing effect: Bias-specific activity in the ventromedial prefrontal cortex during credibility judgments , 2005, Brain Research Bulletin.

[26]  Sofia Brandão,et al.  Investigating the Role of the Ventromedial Prefrontal Cortex in the Assessment of Brands , 2011, Front. Neurosci..

[27]  B. Rosen,et al.  Functional mapping of the human visual cortex by magnetic resonance imaging. , 1991, Science.

[28]  F. Chollet,et al.  A Single Dose of the Serotonin Neurotransmission Agonist Paroxetine Enhances Motor Output: Double-Blind, Placebo-Controlled, fMRI Study in Healthy Subjects , 2002, NeuroImage.

[29]  Nick Lee,et al.  Neuromarketing and consumer neuroscience: contributions to neurology , 2013, BMC Neurology.

[30]  Alain Dagher Shopping Centers in the Brain , 2007, Neuron.

[31]  David H. Reiley Auctions on the Internet: What's Being Auctioned, and How? , 2000 .

[32]  Henrik Walter,et al.  Cultural objects modulate reward circuitry , 2002, Neuroreport.

[33]  Chetwyn C. H. Chan,et al.  Lie detection by functional magnetic resonance imaging , 2002, Human brain mapping.

[34]  Jorge Henrique Caldeira de Oliveira,et al.  A review of studies on neuromarketing: practical results, techniques, contributions and limitations , 2014 .

[35]  Jonathan D. Cohen,et al.  Imaging valuation models in human choice. , 2006, Annual review of neuroscience.

[36]  Laura Chamberlain,et al.  What is "neuromarketing"? A discussion and agenda for future research. , 2007, International journal of psychophysiology : official journal of the International Organization of Psychophysiology.

[37]  Samuel M. McClure,et al.  Neural Correlates of Behavioral Preference for Culturally Familiar Drinks , 2004, Neuron.