Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece
暂无分享,去创建一个
Evangelos Psomas | Angelos Pantouvakis | Evangelos L. Psomas | Nancy Bouranta | A. Pantouvakis | N. Bouranta
[1] Low Sui Pheng,et al. Organizational culture and TQM implementation in construction firms in Singapore , 2008 .
[2] Micaela Martínez-Costa,et al. Does quality management foster or hinder innovation? An empirical study of Spanish companies , 2008 .
[3] I. Sila,et al. An Examination of Quality Management in Luxury Hotels , 2004 .
[4] K. Bhat,et al. An empirical study of barriers to TQM implementation in Indian industries , 2009 .
[5] Leo Y.M. Sin,et al. An analysis of the relationship between market orientation and business performance in the hotel industry. , 2005 .
[6] Sushil,et al. Modeling enablers of TQM to improve airline performance , 2013 .
[7] J. Oakland. Leadership and policy deployment: The backbone of TQM , 2011 .
[8] A. A. A. Manhawy,et al. TQM critical success factors in hospitality Industry and their impact on Customer Loyalty, a theoretical Model , 2013 .
[9] Juan José Tarí,et al. TQM, managerial factors and performance in the Spanish hotel industry , 2008, Ind. Manag. Data Syst..
[10] Tim Baker,et al. A meta‐analysis of the effect of TQM on competitive advantage , 2007 .
[11] María Leticia Santos Vijande,et al. TQM's contribution to marketing implementation and firm's competitiveness , 2009 .
[12] Evangelos Psomas,et al. The structural relationships between TQM factors and organizational performance , 2010 .
[13] Evangelos Psomas,et al. The impact of total quality management on service company performance: evidence from Spain , 2016 .
[14] Cheng-Hua Wang,et al. Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors , 2012 .
[15] Ching-Chow Yang. The impact of human resource management practices on the implementation of total quality management , 2006 .
[16] Gary W. Loveman,et al. Putting the Service-Profit Chain to Work , 1994 .
[17] Ángel R. Martínez‐Lorente,et al. Development and validation of a measure of the quality management practices in education , 2014 .
[18] Alexandros G. Psychogios. A Four-Fold Regional-Specific Approach to TQM: The case of South Eastern Europe , 2010 .
[19] M. Delić,et al. Examining relationships between quality management and organisational performance in transitional economies , 2014 .
[20] Keng-Boon Ooi,et al. A structural equation model of TQM, market orientation and service quality , 2012 .
[21] Exploring the Role of Service Value in the Relationship Between Service Quality and Customer Satisfaction , 2004 .
[22] Arturo Calvo-Mora,et al. The relationships between soft-hard TQM factors and key business results , 2013 .
[23] Majed S. Smadi,et al. The Adoption of Total Quality Management (TQM) in Dubai Manufacturing Firms , 2010 .
[24] Boo Ho Voon,et al. Developing a HospiSE scale for hospital service excellence , 2014 .
[25] María Leticia Santos-Vijande,et al. Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence , 2007 .
[26] K. Ooi,et al. TQM practices and quality management performance , 2008 .
[27] Sherif Ali Mohtady Mohamed,et al. Resource allocation for strategic quality management: a goal programming approach , 2012 .
[28] Huseyin Arasli,et al. Diagnosing whether northern Cyprus hotels are ready for TQM: An empirical analysis , 2002 .
[29] V. Moustakis,et al. A business excellence model for the hotel sector: implementation to high‐class Greek hotels , 2009 .
[30] B. Mak. ISO certification in the tour operator sector , 2011 .
[31] S. Brah,et al. TQM and business performance in the service sector: a Singapore study , 2000 .
[32] Hossein Safari,et al. A study of the Baldrige Award framework using the applicant scoring data , 2014 .
[33] Evangelos Psomas,et al. Assessing the critical factors and their impact on the effective implementation of a food safety management system , 2009 .
[34] Z. Rahman,et al. An Empirical Investigation of Relationship between Total Quality Management Practices and Quality Performance in Indian Service Companies , 2013 .
[35] Dixit Garg,et al. TQM success factors in North Indian manufacturing and service industries , 2011 .
[36] Ali Mohammad Mosadeghrad,et al. Why TQM programmes fail? A pathology approach , 2014 .
[37] Eliot H. Rich,et al. Management fads and information delays: An exploratory simulation study , 2008 .
[38] F. Fening,et al. Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana , 2008 .
[39] Andrew J. Spencer,et al. Hospitality quality: new directions and new challenges , 2011 .
[40] Noor Azman Ali,et al. Testing the criticality of HR-TQM factors in the Malaysian higher education context , 2010 .
[41] M. J. Álvarez,et al. Exploring the links between information capability and the EFQM business excellence model: the case of Basque Country Quality award winners , 2013 .
[42] José F. Molina-Azorín,et al. Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance , 2010 .
[43] Ismail Sila,et al. Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study , 2007 .
[44] P. Davis. In search of the common wealth: a service‐profit chain for the public sector , 2006 .
[45] Kostas N. Dervitsiotis,et al. Developing full-spectrum innovation capability for survival and success in the global economy , 2010 .
[46] Evangelos Psomas,et al. The impact of “soft” and “hard” TQM elements on quality management results , 2009 .
[47] W. J. Miller,et al. Assessment of Quality Management Practices Within the Healthcare Industry , 2009 .
[48] Tarun Gupta,et al. JIT and TQM: a case for joint implementation , 1995 .
[49] Alexandros G. Psychogios,et al. Anglo-Saxon change in a non-Anglo-Saxon cultural context: lessons from TQM application in Greek public organisations , 2008 .
[50] D. Prajogo. The comparative analysis of TQM practices and quality performance between manufacturing and service firms , 2005 .
[51] Evangelos L. Psomas,et al. The impact of ISO 9001 effectiveness on the performance of service companies , 2013 .
[52] Evangelos Psomas,et al. Total quality management practices and results in food companies , 2010 .
[53] A. Chong,et al. Are TQM practices supporting customer satisfaction and service quality , 2011 .
[54] H. Arasli. Towards business excellence in the hospitality industry: A case for 3-, 4-, and 5-star hotels in Iran , 2012 .
[55] Dong Kyoon Yoo,et al. A comparative study on cultural differences and quality practices – Korea, USA, Mexico, and Taiwan , 2006 .
[56] B. Bracken,et al. State of the Art Procedures for Translating, Validating and Using Psychoeducational Tests in Cross-Cultural Assessment , 1991 .
[57] Luis Miguel Molina Fernández,et al. Total Quality Management, strategic orientation and organizational performance: the case of Spanish companies , 2006 .
[58] Kevin Baird,et al. The relationships between organizational culture, total quality management practices and operational performance , 2011 .
[59] Roger M. Kerr,et al. The relationship between total quality management practices and organisational performance in service organisations , 2003 .
[60] Carlos A. Albacete-Sáez,et al. THE IMPACT OF ENVIRONMENTAL CHARACTERISTICS ON TQM PRINCIPLES AND ORGANIZATIONAL PERFORMANCE , 2004 .
[61] M. Sigala,et al. Examining the Relationship between Emotions, Customer Satisfaction and Future Behavioral Intentions in Agrotourism , 2009 .
[62] Uma Kumar,et al. Relationship between quality management practices and innovation , 2012 .
[63] Carlos Cândido,et al. Is TQM more difficult to implement than other transformational strategies? , 2011 .
[64] D. Gadenne,et al. Entry barriers and industry rivalry: Do they mediate the relationship between quality management practices and performance? , 2010 .
[65] F. Fening,et al. The status of total quality management (TQM) in Ghana , 2012 .
[66] K. Kilic,et al. Effects of Innovation Types on Firm Performance , 2011 .
[67] Aleda V. Roth,et al. Service orientation: the derivation of underlying constructs and measures , 2012 .
[68] Millissa F. Y. Cheung,et al. Management commitment to service quality and organizational outcomes , 2010 .
[69] Danuta de Grosbois,et al. Impact of TQM on company's performance , 2009 .
[70] Z. Rahman,et al. A Study of Total Quality Management and Supply Chain Management Practices , 2011 .
[71] J. Tarí,et al. Is it worthwhile to be a quality certified hotel? Evidence from Spain , 2009 .
[72] Deborah Breiter,et al. TQM in American Hotels , 1998 .
[73] Micaela Martínez-Costa,et al. The Effectiveness of TQM , 2009 .
[74] Faisal Talib,et al. Total quality management in service sector: a literature review , 2012 .