Balanced Scorecard

As a general rule, we don't see much high level process thinking in business schools processes don't fit well into their silo-focused model of how businesses are organized. Put in a slightly different way, most business schools are organized into departments that reflect the functional units in organizations. Professors teach courses in marketing, finance, and operations but few business schools have professors who teach business processes, as we define them. The closest most business schools come to process is usually someone in operations, who thinks of process as a subset of operations. In spite of their generally siloed view, some very important work has been done in business schools. Michael Porter's work on strategy development, value chains and how companies achieve a competitive advantage, is very important. In a similar way, Robert S. Kaplan and David P. Norton have contributed a key element that many process-oriented companies find very useful the idea of the Balanced Scorecard.