Cognition: Human–Computer Communication

This chapter addresses even higher level processes than the previous chapter. It discusses ways that users communicate with computers and other technological systems. The chapter starts by considering the role of language in communication and how the ideas can be applied to interface design. It then looks at factors that affect how users read both offline and online, and discusses the task of reading of menus. After considering the topic of information seeking behavior and the more general concept of how content is structured, this chapter looks at the broader implications for designing an interface that appropriately supports human–computer communication.

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