Consumer revenge behavior: A cross-cultural perspective

[1]  Melissa J. Markley,et al.  Reprisal, retribution and requital: Investigating customer retaliation , 2009 .

[2]  M. Terwogt,et al.  Emotion awareness and internalising symptoms in children and adolescents: The Emotion Awareness Questionnaire revised , 2008 .

[3]  C. Critchley,et al.  Self-coping complexity: role of self-construal in relational, individual and collective coping styles and health outcomes , 2006 .

[4]  P. Strelan,et al.  A REVIEW OF FORGIVENESS PROCESS MODELS AND A COPING FRAMEWORK TO GUIDE FUTURE RESEARCH , 2006 .

[5]  F. Fincham,et al.  THE LONGITUDINAL ASSOCIATION BETWEEN FORGIVENESS AND RELATIONSHIP CLOSENESS AND COMMITMENT , 2006 .

[6]  Karl Aquino,et al.  Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations. , 2006, The Journal of applied psychology.

[7]  Sunmee Choi,et al.  The Role of Disclosure in Variable Hotel Pricing , 2006 .

[8]  Y. Kawanishi.  The effects of culture on beliefs about stress and coping: Causal attribution of Anglo-American and Japanese persons , 1995, Journal of Contemporary Psychotherapy.

[9]  P. Wong,et al.  Handbook of multicultural perspectives on stress and coping. , 2006 .

[10]  R. Moos,et al.  Culture: A Fundamental Context for the Stress and Coping Paradigm , 2006 .

[11]  D. Skarlicki,et al.  Exploring the role of emotions in injustice perceptions and retaliation. , 2005, The Journal of applied psychology.

[12]  G. Shteynberg.  THE CULTURAL PSYCHOLOGY OF REVENGE IN THE UNITES STATES AND SOUTH KOREA , 2005 .

[13]  Ryan P. Brown.  Vengeance is mine: Narcissism, vengeance, and the tendency to forgive , 2004 .

[14]  KENNETH C.C. YANG.  The Effects of Allocentrism and Idiocentrism on Consumers' Product Attribute Evaluation , 2004 .

[15]  Kevin Au,et al.  Attributions on dissatisfying service encounters , 2004 .

[16]  Fred O. Walumbwa,et al.  Work-family conflict and job withdrawal intentions: The moderating effect of cultural differences , 2004 .

[17]  Lan Xia,et al.  The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions , 2004 .

[18]  Everett L. Worthington,et al.  Forgiveness is an emotion-focused coping strategy that can reduce health risks and promote health resilience: theory, review, and hypotheses , 2004 .

[19]  A. Mattila,et al.  Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts , 2004 .

[20]  R. Pieters,et al.  Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services , 2004 .

[21]  L. Harris,et al.  The Consequences of Dysfunctional Customer Behavior , 2003 .

[22]  R. Pieters,et al.  Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services , 2003 .

[23]  Janet R. McColl-Kennedy,et al.  Diffusing Customer Anger in Service Recovery: A Conceptual Framework , 2003 .

[24]  Ryan P. Brown.  Measuring Individual Differences in the Tendency to Forgive: Construct Validity and Links with Depression , 2003, Personality & social psychology bulletin.

[25]  Maureen Morrin,et al.  Outraged Consumers: Getting Even at the Expense of Getting a Good Deal , 2003 .

[26]  Terry L. Schell,et al.  Developing a Measure of Individual Differences in Organizational Revenge , 2002 .

[27]  James M. Munch,et al.  Attitude functions in consumer research: comparing value–attitude relations in individualist and collectivist cultures , 2002 .

[28]  M. Hyman,et al.  Designing Vignette Studies in Marketing , 2002 .

[29]  L. Forsterlee,et al.  Justice versus vengeance: motives underlying punitive judgements , 2002 .

[30]  Carol Boyd.  Customer Violence and Employee Health and Safety , 2002 .

[31]  Mohan J. Dutta-Bergman,et al.  The Values and Lifestyles of Idiocentrics and Allocentrics in an Individualist Culture: A Descriptive Approach , 2002 .

[32]  P. Bell,et al.  Vengeance: Effects of gender, age, and religious background , 2001 .

[33]  YungHyeock Lee,et al.  Ethnicity, Coping, and Distress Among Korean Americans, Filipino Americans, and Caucasian Americans , 2001, The Journal of social psychology.

[34]  Kevin Au,et al.  Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers , 2001 .

[35]  Raymond Liu,et al.  Recognizing cross‐cultural differences in consumer complaint behavior and intentions: an empirical examination , 2001 .

[36]  Seiji Takaku.  Culture and Status as Influences on Account Giving: A Comparison Between the United States and Japan1 , 2000 .

[37]  B. Weiner.  Intrapersonal and Interpersonal Theories of Motivation from an Attributional Perspective , 2000 .

[38]  K. Aquino,et al.  The Effects of Blame Attributions and Offender Likableness on Forgiveness and Revenge in the Workplace , 1999 .

[39]  Hellmut Schütte,et al.  Consumer Behavior in Asia , 1998 .

[40]  Workplace violence in the UK hospitality industry: impacts and recommendations , 1998 .

[41]  K. Gwinner,et al.  Why don’t some people complain? A cognitive-emotive process model of consumer complaint behavior , 1998 .

[42]  Michelle Lebaron.  Conflict and culture : a literature review and bibliography , 1998 .

[43]  M. F. Luce,et al.  Choosing to Avoid: Coping with Negatively Emotion-Laden Consumer Decisions , 1998 .

[44]  S. Ratneshwar,et al.  The Effect of Cultural Orientation on Persuasion , 1997 .

[45]  M. Diamond.  Administrative Assault , 1997 .

[46]  R. Folger,et al.  RETALIATION IN THE WORKPLACE: THE ROLES OF DISTRIBUTIVE, PROCEDURAL, AND INTERACTIONAL JUSTICE , 1997 .

[47]  Donald E. Conlon,et al.  Customer Perceptions of Corporate Responses to Product Complaints: The Role of Explanations , 1996 .

[48]  W. Stephan,et al.  Emotional Expression in Costa Rica and the United States , 1996 .

[49]  Susan E. Cross,et al.  Self-Construals, Coping, and Stress in Cross-Cultural Adaptation , 1995 .

[50]  Komilla Thapa,et al.  Cultural Differences and Cross-Cultural Similarities in Appraisals and Emotional Responses , 1995 .

[51]  N. Stuckless,et al.  Vengeance, anger and irrational beliefs in inmates: A caveat regarding social desirability☆ , 1995 .

[52]  Ken-ichi Ohbuchi,et al.  Cultural styles of conflict management in Japanese and Americans : Passivity, covertness, and effectiveness of strategies , 1994 .

[53]  D. Cicchetti.  Emotion and Adaptation , 1993 .

[54]  L. Berkowitz,et al.  Aggression: Its Causes, Consequences, and Control. , 1994 .

[55]  M. Rabin.  Published by: American , 2022 .

[56]  R. Goranson,et al.  The Vengeance Scale: Development of a measure of attitudes toward revenge. , 1992 .

[57]  Sandra Graham,et al.  A review of attribution theory in achievement contexts , 1991 .

[58]  Jagdip Singh.  Voice, exit, and negative word-of-mouth behaviors: An investigation across three service categories , 1990 .

[59]  H. Triandis.  The Self and Social Behavior in Differing Cultural Contexts , 1989 .

[60]  P. Shaver,et al.  Emotion knowledge: further exploration of a prototype approach. , 1987, Journal of personality and social psychology.

[61]  B. Weiner.  An attributional theory of achievement motivation and emotion. , 1985, Psychological review.

[62]  V. Folkes.  Consumer Reactions to Product Failure: An Attributional Approach , 1984 .

[63]  S. Folkman,et al.  Stress, appraisal and the coping process , 1984 .

[64]  S. Folkman,et al.  Stress, Appraisal, and Coping. New York, NY: Springer; , 1984 .

[65]  J. Averill,et al.  Studies on anger and aggression. Implications for theories of emotion. , 1983, The American psychologist.

[66]  B. Weiner,et al.  Attributions for Achievement-Related Events, Expectancy, and Sentiments , 1982 .

[67]  W. Cannon.  The Wisdom of the Body , 1932 .

[68]  E. Kelly.  Individualism and collectivism , 1901 .