Public Services and Electronic Government for Chicago's Digital City

In digital city projects, public services are util ized through digital or e-government models. The objective of this study is to describe and assess the public services offered on the City of Chicago's website. The research methodology consisted of case studies covering the City Hall and each municipal department, joined with an in-pe rson interview with the Chief Information Officer at the Department of Innovation and Technol ogy. Four criterions were used to measure the scope of the services offered in the digital format : communicability, content, functionality and public services. The conclusion reiterated the impo rtance of the e-government's public services applications for Chicago residents. It resulted in benefits through the accessibility of the internet and the City.

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