Challenges For Spoken Dialogue Systems

The past decade has seen the development of a large number of spoken dialogue systems around the world, both as research prototypes and commercial applications. These systems allow users to interact with a machine to retrieve information, conduct transactions, or perform other problem-solving tasks. In this paper we discuss some of the design issues which confront developers of spoken dialogue systems, provide some examples of research being undertaken in this area, and describe some of the ongoing challenges facing current spoken language technology.

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