Total Quality Management and Company Characteristics: An Examination

Based on a research study of Spanish industrial companies, this paper analyzes the effect that different company characteristics have on the application of TQM. The characteristics examined include the following: size, by number of employees; nationalit..

[1]  Barrie Dale,et al.  A Study of Quality Assurance in Small Businesses , 1984 .

[2]  Jayant V. Saraph,et al.  An Instrument for Measuring the Critical Factors of Quality Management , 1989 .

[3]  Roger G. Schroeder,et al.  A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT , 1994 .

[4]  Randall G. Stott,et al.  Quality circles: Panacea or pandora's box.? , 1985 .

[5]  Barrie Dale,et al.  The use of quality tools and techniques in product introduction: an assessment methodology , 1998 .

[6]  B. G. Dale Quality circles—Are they working in British factories? , 1984 .

[7]  Shirley J. Daniel,et al.  A comparisonof quality attitudes in the USA and Japan: Empirical evidence , 1991 .

[8]  Barrie Dale,et al.  The process of ISO 9000 series registration : an examination in small companies , 1996 .

[9]  John B. Cullen,et al.  "Quality Management in Japanese and American Firms Operating in the United States : A Comparative Study of Styles and Motivational Beliefs" , 1993 .

[10]  R. Caves,et al.  Brands' quality levels, prices, and advertising outlays: empirical evidence on signals and information costs , 1996 .

[11]  Adrian John Wilkinson,et al.  The other side of quality: 'soft' issues and the human resource dimension , 1992 .

[12]  K. Srinivasan,et al.  Operating decisions, supplier availability and quality: An empirical study , 1995 .

[13]  T. V. D. Wiele,et al.  Managing quality in manufacturing versus services: a comparative analysis , 1997 .

[14]  R. E. McQuater,et al.  The Effectiveness of Quality Management Tools and Techniques: An Examination of the Key Influences in Five Plants , 1996 .

[15]  Roger G. Schroeder,et al.  The effects of organizational context on quality management: An empirical investigation , 1991 .

[16]  T. C. Powell Total Quality Management as Competitive Advantage , 1995 .

[17]  Stephen Hill,et al.  Why Quality Circles Failed but Total Quality Management Might Succeed , 1991 .

[18]  Sanjay L. Ahire,et al.  Development and Validation of TQM Implementation Constructs , 1996 .

[19]  V. Zeithaml Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence: , 1988 .

[20]  Barrie Dale,et al.  Quality Improvement: What is the Motivation? , 1989 .

[21]  C. Shapiro Consumer Information, Product Quality, and Seller Reputation , 1982 .