Trust-centered design for multi-display applications

This work describes a trust-centered user study that was conducted during the design process of a multi-display ubiquitous application. The objective of the study was to find out how the adaptation of the displays should be designed in order to protect user trust. The study was conducted in the form of focus group interviews; it investigated user attitude towards data and events that can be seen as trust-critical in a multi-display interaction scenario. The quantitative results, along with user comments and discussions, provide an interesting insight how the system should be adapted in order to preserve user trust.