Assessment of e‐procurement auction with a balanced scorecard

Purpose – The purpose of the paper is to assess success factors associated with e‐procurement auctions. The impacts of e‐procurement auction success factors on the four indicators of the balanced scorecard are investigated.Design/methodology/approach – A survey approach is used to measure the constructs in the proposed model. Respondents were selected from three sectors: private, public, and government organizations using judgment sampling. Data are collected from at least two respondents from purchasing personnel in the e‐procurement user firms. At least one of the respondents is in a managerial position. The sample size is 186, representing 20.4 percent from private enterprises, 33.3 percent from public enterprises, and 46.3 percent from government agencies.Findings – The survey results show that organizational learning of e‐procurement is influenced by service capability, good governance intention, management support policy, and organizational readiness factors. Service capability and organization lear...

[1]  Normah Omar,et al.  Procurement Issues in Malaysia , 2011 .

[2]  Minjoon Jun,et al.  Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction , 2010 .

[3]  R. Oliver.  Cognitive, affective, and attribute bases of the satisfaction response. , 1993 .

[4]  Helen Hasan,et al.  Strategic management of electronic commerce: an adaptation of the balanced scorecard , 2000, Internet Res..

[5]  S. Croom.  Restructuring supply chains through information channel innovation , 2001 .

[6]  R. Johnston.  The determinants of service quality: satisfiers and dissatisfiers , 1995 .

[7]  Hokey Min,et al.  Electronic commerce usage in business‐to‐business purchasing , 1999 .

[8]  John A. Paravantis,et al.  The relationship between internal and external service quality , 2009 .

[9]  GefenDavid,et al.  Trust and TAM in online shopping , 2003 .

[10]  Rodney McAdam,et al.  Taking a critical perspective to the European Business Excellence Model using a balanced scorecard approach: a case study in the service sector , 1999 .

[11]  Sunder Kekre,et al.  Strategic and Operational Benefits of Electronic Integration in B2B Procurement Processes , 2002, Manag. Sci..

[12]  M. Speece,et al.  Corporate Customer Perspectives on Business Value of Thai Internet Banking Services , 2004 .

[13]  Robert Johnston,et al.  E‐service: enhancing internal customer service through e‐procurement , 2003 .

[14]  Benjamin P.-C. Yen,et al.  The Impact of Electronic Commerce on Procurement , 2003 .

[15]  Dale Neef,et al.  e-Procurement: From Strategy to Implementation , 2001 .

[16]  R. Kaplan,et al.  PUTTING THE BALANCED SCORECARD TO WORK , 1993 .

[17]  L. D. Boer,et al.  A conceptual model for assessing the impact of electronic procurement , 2002 .

[18]  Alistair Brandon-Jones,et al.  Key issues in e-procurement: Procurement implementation and operation in the public sector , 2005 .

[19]  T. M. Rajkumar,et al.  E-Procurement: Business and Technical Issues , 2001, Inf. Syst. Manag..

[20]  A. Smart.  Exploring the business case for e‐procurement , 2010 .

[21]  R. Kaplan,et al.  Linking the Balanced Scorecard to Strategy , 1996 .

[22]  Alistair Brandon-Jones,et al.  Impact of e-procurement: Experiences from implementation in the UK public sector , 2007 .

[23]  Norman L. Chervany,et al.  What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology , 2001, Int. J. Electron. Commer..

[24]  R. Amit,et al.  Value creation in E‐business , 2001 .

[25]  Peter C. Brewer,et al.  USING THE BALANCED SCORECARD TO MEASURE SUPPLY CHAIN PERFORMANCE. , 2000 .

[26]  R. Kaplan,et al.  Using the balanced scorecard as a strategic management system , 1996 .

[27]  Joan Ballantine,et al.  Performance measurement in service businesses revisited , 1996 .

[28]  Lisa M. Ellram,et al.  Activities related to purchasing and supply management involvement in supplier alliances , 2001 .

[29]  Andra Gumbus,et al.  The Balanced Scorecard at Philips Electronics , 2002 .

[30]  Robert M. Davison,et al.  The balanced scorecard: a foundation for the strategic management of information systems , 1999, Decis. Support Syst..

[31]  M. Emiliani.  Business‐to‐business online auctions: key issues for purchasing process improvement , 2000 .

[32]  D. Knudsen,et al.  Aligning corporate strategy, procurement strategy and e-procurement tools , 2003 .

[33]  R. Kaplan,et al.  The balanced scorecard--measures that drive performance. , 2015, Harvard business review.

[34]  Yufei Yuan,et al.  Managing business-to-business relationships throughout the e-commerce procurement life cycle , 2000, Internet Res..

[35]  A. S. Carr,et al.  The relationship between information technology use and buyer-supplier relationships: an exploratory analysis of the buying firm's perspective , 2002, IEEE Trans. Engineering Management.

[36]  Rajat Bhagwat,et al.  Performance measurement of supply chain management: A balanced scorecard approach , 2007, Comput. Ind. Eng..

[37]  Siriluck Rotchanakitumnuai,et al.  Modeling electronic service acceptance of an e-securities trading system , 2009, Ind. Manag. Data Syst..

[38]  I. Snehota,et al.  Making the Most of Supplier Relationships , 2000 .