MODELLING USER SATISFACTION WITH AN EMPLOYEE PORTAL

User satisfaction with general IS and certain types of IT applications has been thoroughly studied in IS research. With the widespread use of portal technology, there is a need to conduct a user satisfaction study with portal usage, in particular, the business-to-employee (b2e) portal. In this paper, we propose a conceptual model for determining b2e portal user satisfaction, which has been derived from an extensive literature review of user satisfaction scales and the b2e portal.  Nine dimensions of the b2e portal user satisfaction were identified: Information Content, Ease of Use, Convenience of Access, Timeliness, Efficiency, Security, Confidentiality, Communication, and Layout.

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