Acceptance of ERP Solutions in Maturity Use Phase: Key Influence Factors for SAP and Microsoft Dynamics NAV

Enterprise resource planning ERP solutions have been implemented in a lot of organizations in the past few years. Notwithstanding the fact that ERP solutions benefit organizations only to the extent that users accept and use them, most studies regarding ERP solutions today refer to selection and implementation process. The most widely used model in the area of investigating user acceptance is technology acceptance model TAM proposed by Davis 1989. In this paper, the TAM was extended to measure groups of extended factors personal characteristics and information literacy, system and technological characteristics and organizational-process characteristics that influence ERP acceptance. Because ERP solutions are implemented in different organization types and by different methodology, the authors also analyze external factors importance regarding user acceptance of two global solutions-SAP and Microsoft Dynamics.

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