The Accidental Taxonomist

forms of research (remote card sorting, task elicitation, surveys) an example of which is a comparison of the Club Med and Beaches.com Web sites. Chapter 8 is a guide to the tools and services that are available for conducting remote research. Interestingly, I found a few automated tools missing from the list, like iPerception and WebIQ (which I have used many times). Of great interest were the discussions of mobile device research and what they term “reverse screen sharing.” At work, we use reverse screen sharing often, as we test many prototypes long before the software upgrades have been developed and integrated into our program. Remote Research presents the challenges of remote testing with the authors discussing the issues of not being able to see the participants’ faces through the challenges of online recruiting. A highlight in chapter 10 is the troubleshooting table that outlines problems and solutions for technological issues that might occur during the testing process. Overall, I found this book to be an excellent addition to my library of usability books and references. The case studies, tables, figures, and chapter summaries effectively support the text. If you are new to usability testing or to conducting tests remotely, this book is a fairly complete guide. I highly recommend it.