Facilitating effective HCI design meetings

Over several years we have participated as facilitators in many Human-Computer Interaction (HCI) design meetings. Our focus has been on developing team results needed to achieve user-centered design of software for computer systems. We describe frameworks for partnership, stages of meetings, and team conversations that we have found useful. In order to illustrate our general approach, we select one design meeting experience as a case study. We close with observations on how facilitation skills might be developed by design team participants. This is needed in response to an emerging requirement for effective collaborative teamwork in HCI design activities.

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