论文信息 - Measuring top management satisfaction with the MIS department

Measuring top management satisfaction with the MIS department

A questionnaire to measure top management's satisfaction with their MIS department has been developed and validated. The instrument was developed through the participation of 54 business managers and 41 MIS managers. The questionnaire has 19 items and has been tested for its reliability and validity by using the responses of 109 top executives.

Tor Guimaraes | Yash P. Gupta | Y. Gupta | T. Guimaraes

[1] James C. Wetherbe,et al. Key issues in information systems management , 1987 .

[2] Sammy W. Pearson,et al. Measurement of computer user satisfaction , 1980, PERV.

[3] Yannis Bakos,et al. Information Technology and Corporate Strategy: A Research Perspective , 2015, MIS Q..

[4] Second Edition,et al. Statistical Package for the Social Sciences , 1970 .

[5] Jacob Cohen,et al. Applied multiple regression/correlation analysis for the behavioral sciences , 1979 .

[6] R. H. Myers,et al. Probability and Statistics for Engineers and Scientists , 1978 .

[7] Blake Ives,et al. The measurement of user information satisfaction , 1983, CACM.

[8] Howard B. Lee,et al. Foundations of Behavioral Research , 1973 .

[9] Denis M. S. Lee. Usage Patterns and Sources of Assistance for Personal Computer Users , 1986, MIS Q..

[10] P. Ein-Dor,et al. Organizational Context and the Success of Management Information Systems , 1978 .

[11] Sammy W. Pearson,et al. Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .

[12] M. Porter,et al. How Information Gives You Competitive Advantage , 1985 .

[13] Henry C. Lucas,et al. Why information systems fail , 1975 .

[14] J. Rockart. Chief executives define their own data needs. , 1979, Harvard business review.