Patterns of senior executives' personal use of computers

This paper reports on a study of senior executives and how their use of the computer as a personal productivity tool has changed over time. Using process methodologies, four distinct patterns of use were identified. The episodes and encounters associated with these patterns were explicated and are reported. The importance of enabling executives to maintain their PC expertise, regardless of its level is highlighted. This paper demonstrates the application of process methodologies to produce a deeper understanding of executives as end-users.

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