Measuring and Improving Organizational Productivity: A Practical Guide

Introduction Background and Description of the Productivity Measurement and Enhancement System (ProMES) The Importance of Productivity Measurement and Improvement Understanding Organizational Productivity Desirable Characteristics of a Productivity Measurement System The ProMES Approach: An Overview Comparison of ProMES to the Desirable Characteristics Past Experiences with ProMES Why ProMES Works Developing ProMES in an Organization Conditions Needed for Implementation Developing the System: Preliminary Steps Steps in Developing Products and Indicators Steps in Developing the Contingencies Developing the Feedback Report and Feedback Meetings Aggregation Across Units Issues in Implementing the System Questions and Answers about ProMES General Questions Questions About Measurement Questions About Feedback Reports and Meetings Using ProMES with other Productivity Improvement Techniques Other Interventions with ProMES Designing Goal-Setting Systems Designing Incentive Systems Evaluating the Effects of a Productivity Improvement Program How to Evaluate the Effects of a Productivity Improvement System Conclusions References Appendixes Bibliography Index