From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation?

As has been argued elsewhere, the model of public service management (the New Public Management, or NPM) that dominated public service reform since the late 1970s to the recent past both has been a...

[1]  J. Alford Co-Production, Interdependence and Publicness: Extending public service-dominant logic , 2016 .

[2]  Michaela Haase,et al.  Service-Dominant Logic for Marketing , 2011 .

[3]  Kirsty Strokosch The Co-production of Public Services , 2019, Public Service Management and Asylum.

[4]  V. Bekkers,et al.  Does co-creation impact public service delivery? The importance of state and governance traditions , 2017 .

[5]  C. Grönroos An Applied Service Marketing Theory , 1982 .

[6]  Christian Grönroos,et al.  Value co-creation: critical reflections , 2015 .

[7]  S. Osborne,et al.  Asylum seekers and the co-production of public services: Understanding the implications for social inclusion and citizenship , 2016 .

[8]  Kate L. Daunt,et al.  Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda , 2015 .

[9]  Mattias Elg,et al.  Co‐creation and learning in health‐care service development , 2012 .

[10]  Zoe Radnor,et al.  The Service Framework: A Public‐Service‐Dominant Approach to Sustainable Public Services , 2015 .

[11]  The evolution of public services from co-production to co-creation and beyond: New Public Management's unfinished trajectory? , 2014 .

[12]  S. Osborne,et al.  Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? , 2016 .

[13]  Bo Edvardsson,et al.  Does Service-Dominant Design Result in a Better Service System? , 2011 .

[14]  V. Bekkers,et al.  Does co-creation impact public service delivery? The importance of state and governance traditions , 2017 .

[15]  C. Grönroos Value co-creation in service logic: A critical analysis , 2011 .

[16]  Zoe Radnor,et al.  A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach , 2013 .

[17]  V. Pestoff Citizens and co-production of welfare services , 2006 .

[18]  Heiko Gebauer,et al.  Value co-creation as a determinant of success in public transport services : A study of the Swiss Federal Railway operator (SBB) , 2010 .

[19]  C. Grönroos A Service Quality Model and its Marketing Implications , 1984 .

[20]  A. Payne,et al.  Managing the co-creation of value , 2008 .

[21]  Christian Grönroos,et al.  Consumer dominant value creation: a theoretical response to the recent call for a consumer dominant logic for marketing , 2015 .

[22]  Daniela Sangiorgi,et al.  Service Design and Healthcare Innovation: fr0m consumption to co-production and co-creation , 2012 .

[23]  Timo Meynhardt Public Value Inside: What is Public Value Creation? , 2009 .

[24]  M. Dimatteo,et al.  The challenge of patient adherence , 2005, Therapeutics and clinical risk management.

[25]  Stephen L. Vargo,et al.  Service-dominant logic , 2010, The Routledge Handbook of Service Research Insights and Ideas.

[26]  C. Grönroos,et al.  Critical service logic: making sense of value creation and co-creation , 2013 .

[27]  C. Grönroos Service logic revisited: who creates value? And who co‐creates? , 2008 .

[28]  Stephen L. Vargo,et al.  Service-dominant logic: continuing the evolution , 2008 .

[29]  Catherine Needham Realising the Potential of Co-production: Negotiating Improvements in Public Services , 2008, Social Policy and Society.

[30]  Bram Verschuere,et al.  Co-production: The State of the Art in Research and the Future Agenda , 2012, VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations.

[31]  Daniel J. Flint,et al.  Marketing’s Service-Dominant Logic and Customer Value , 2014 .

[32]  V. Bekkers,et al.  A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey , 2014 .

[33]  U. Mueller,et al.  Does physician-patient communication that aims at empowering patients improve clinical outcome? A case study. , 2006, Patient education and counseling.

[34]  Catharina von Koskull,et al.  Exploring value propositions and service innovation: a service-dominant logic study , 2015 .

[35]  Taco Brandsen,et al.  Distinguishing Different Types of Coproduction: A Conceptual Analysis Based on the Classical Definitions , 2016 .

[36]  Zoe Radnor,et al.  Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting , 2014 .

[37]  Catharina von Koskull,et al.  THE NORDIC SCHOOL - SERVICE MARKETING AND MANAGEMENT FOR THE FUTURE , 2015 .

[38]  C. Prahalad,et al.  Co-creation experiences: The next practice in value creation , 2004 .

[39]  Helena Alves,et al.  Co-creation and innovation in public services , 2013 .