Modular definition of multimodal ECA communication acts to improve dialogue robustness and depth of intention

In this paper we propose a modular structure to define communication acts with verbal and nonverbal elements inspired in the SAIBA model. Our modular structure is a conceptual interpretation of the functional features of a multimodal interaction platform we have developed, with an embodied conversational agent (ECA) that implements verbal and gestural communication strategies aimed at minimising robustness and fluency problems that are typically encountered in spoken language dialogue systems (SLDSs). We conclude that it is useful to add a pre-verbal level on top of the FML-BML scheme in the SAIBA framework, and we propose a category extension for FML to account for communication elements that have to do with the speaker’s non-declared intentions.

[1]  Sharon L. Oviatt,et al.  Predicting hyperarticulate speech during human-computer error resolution , 1998, Speech Commun..

[2]  Sharon L. Oviatt,et al.  Error resolution during multimodal human-computer interaction , 1996, Proceeding of Fourth International Conference on Spoken Language Processing. ICSLP '96.

[3]  Susan J. Boyce,et al.  Spoken Natural Language Dialogue Systems: User Interface Issues for the Future , 1999 .

[4]  Kristinn R. Thórisson,et al.  The Power of a Nod and a Glance: Envelope Vs. Emotional Feedback in Animated Conversational Agents , 1999, Appl. Artif. Intell..

[5]  Eduardo López Gonzalo,et al.  A GOOD GESTURE: EXPLORING NONVERBAL COMMUNICATION FOR ROBUST SLDSs , 2006 .

[6]  Luis Hernández,et al.  Design and Validation of ECA Gestures to Improve Dialogue System Robustness , 2007 .

[7]  Sharon L. Oviatt Interface techniques for minimizing disfluent input to spoken language systems , 1994, CHI '94.

[8]  Miss A.O. Penney (b) , 1974, The New Yale Book of Quotations.

[9]  Anton Nijholt,et al.  Towards a Unified Knowledge-Based Approach to Modality Choice , 2007 .

[10]  J. Oberlander,et al.  Using Facial Feedback to Enhance Turn-Taking in a Multimodal Dialogue System , 2005 .

[11]  Jonas Beskow,et al.  Developing and evaluating conversational agents , 2001 .

[12]  Matthew Stone,et al.  Living Hand to Mouth: Psychological Theories about Speech and Gesture in Interactive Dialogue Systems , 1999 .

[13]  Catherine Pelachaud,et al.  Eye Communication in a Conversational 3D Synthetic Agent , 2000, AI Commun..

[14]  Joost van Oijen,et al.  A Framework to support the influence of culture on nonverbal behavior generation in Embodied Conversational Agents , 2007 .