Investigation of Criteria for Selection of ERP Systems

The application and introduction of ERP systems have become a central issue for management and operation of enterprises. The competition on market enforces the improvement and optimization of business processes at enterprises to increase their efficiency, effectiveness, and to manage better the resources outside of the company. The primary task of ERP systems is to achieve the before-mentioned objectives. For this reason the selection of a particular ERP system has a decisive effect on the future operation and profitability of the enterprise, i.e. the selection phase is highly relevant step within the introduction and implementation stage of an ERP system. The issues that are worth investigating are the criteria applied at the decision. The qualitative correlation between the size of enterprises, market position, etc. and the applied selection criteria for ERP systems could be analyzed as to whether which criteria are made use of at multinational enterprises or at SMEs. Our research is grounded in a literature review and case studies of everyday practice related to introduction, implementation and roll-out of ERP systems and it tries to provide answers for the above raised questions.