Medication is the most common way for patients to combat illness, and following the doctor’s advice on taking medication has a tremendous impact on a patient’s healing speed. But due to a variety of conditions, many patients’ medication compliance is less than optimal, which will not only result in less effective treatment but also in a significant waste of medical resources. In addition, the medical system that is closely related to patients gradually exposes some problems in the process of social development. For example, the policy of benefiting nationals and people like medical insurance often gives some criminals opportunities to do something illegal. Han Zheng, party secretary of Shanghai, once said that it is necessary to push forward the reform and development of the city’s health care system in a down-to-earth manner. The goal of this project is to design a new medical service system to solve the existing problems. An excellent service design should proceed from the overall situation of the society and emphasize the independence and initiative of design. Furthermore, it should seek for the possibility of building a better society and aim at maximizing the overall social benefits, while reducing total costs and creating new values. This is also the guiding principle of service design for this project. In addition to the design of the service system, the project also studied the design of user terminals, including a service terminal device for reminding users and monitoring user behavior, as well as a mobile App visualizing various information and facilitating user operations.
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