Hypertext: Behind the Hype.

SCENARIO 1 A STUDENT WHO ATTENDED YOUR LIBRARY IN struction lecture earlier in the week approaches the reference desk with the Encyclopaedia Britannica in hand and a pained look on his face. "Excuse me," he says, "but you told us the best way to start researching a topic was to read an encyclope dia article and then follow the references in the bibliography for more Mormation." "That's right," you say, forcing a smile. "Well, I've been trying to do just that, but of the 10 articles and books in the bibliography, I've only found two. The rest were ei ther lost, checked out, ripped-out, or not owned. I've really got to gather some more material." You gulp; the perfect world of library instruction meets the imperfect world of the library. Then you begin to identify alternate sources for the student. In half an hour, you send him on his way armed with interlibrary loan requests, other bibliographies, citations, and another smile. SCENARIO 2 A STUDENT SITS DOWN AT HER PERSONAL COM