Changing the Way We Manage Change

Preface Introduction and Overview The Process and People of Change Unleashing the Power of Self-Directed Learning by Richard E. Boyatzis Employee Involvement Is Still the Key to Successfully Managing Change by Serbrenia J. Sims and Ronald R. Sims A Holistic Model for Change Agent Excellence: Core Roles and Competencies for Successful Change Agency by Scott A. Quatro, Erik Hoekstra, and Jerry W. Gilley The Changing Roles and Responsibilities of Change Agents by Ronald R. Sims Global Views and Experiences of Change Why the Bridge Hasn't Been Built and Other Profound Questions in Multicultural OD by Terry R. Armstrong Reconciling the Dynamic of Symbols and Symptoms in Bringing about International Change by Edgar J. Ridley Change Cases Change Management Methods in an Exciting New World of B2B by Ronald R. Sims and William J. Mea Privatization of Public Utilities Drives Change in Consulting Firms by Kathi Metsayer Data Processing to Knowledge Management: Are Information Technology Professionals Still Addressing the Same Change Management Issues? by Gigi G. Kelly The Balanced Scorecard: New Strategy Applications in B2B Commerce by William J. Mea et al. How to Lead to Future Change Knowledge and New Directions for Further Learning About Change Changing How Organizations Manage Change from the Inside Out by Andrea B. Bear and Kathleen A. Brehony Change: Build It In, Just Like Quality! by William I. Sauser, Jr. and Lane D. Sauser Creating a New Kind of Conversation: A Consultant's Role in Building Sustainable Change in the New Economy by Ann C. Baker Restorying and Postmodern Organization Theater: Consultation to the Storytelling Organization by Grace Ann Rosile and David M. Boje