A contingency model of citizens' attitudes toward e-government use

This paper explores the contingency effects of citizens' demographic and relationship quality characteristics on the connection between e–government attitudes (as measured by satisfaction) and e–government acceptance (as measured by visit frequency and number of transactions). A series of statistical analyses of responses collected from a sample of 268 citizens uncover several noteworthy findings. The study reveals that the relationship between e–government attitudes and visit frequency and the number of completed transactions differs according to citizens' education and gender as well as their perceptions of the trustworthiness and value of e–government. In particular, it is interesting to note that trust in e–government plays a stronger role in moderating the relationship between e–government attitudes and the number of completed transactions, whereas perceived e–government value exerts a stronger role in moderating the relationship between attitudes and visit frequency. The practical and research implications of these results are discussed.

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