Web IS Management Problems: Results from a Post-Implemenation Field Study

This paper describes the preliminary results of a multisite field study to document the problems common to post implementation management of web information systems (web IS). This study of web IS managers uses coordination theory as an analytical frame in the identification and analysis of web IS management problems common across traditional manufacturing organizations. The preliminary analysis reported here is a typology of 13 problem types. Results will aid in the planning and evaluation of organizational web

[1]  Wanda J. Orlikowski,et al.  Improvising Organizational Transformation Over Time: A Situated Change Perspective , 1996, Inf. Syst. Res..

[2]  Roberta Lamb,et al.  The New Computing Archipelago: Intranet Islands of Practice , 2000, Organizational and Social Perspectives on IT.

[3]  A. Strauss,et al.  The Discovery of Grounded Theory , 1967 .

[4]  Annabel M. Patterson Reading Between the Lines , 1992 .

[5]  Blake Ives,et al.  Introducing Transformational Information Technologies: The Case of the World Wide Web Technology , 1996, Int. J. Electron. Commer..

[6]  Raquel Benbunan-Fich Methods for Evaluating the Usability of Web-Based Systems , 1999 .

[7]  A. Strauss,et al.  The discovery of grounded theory: strategies for qualitative research aldine de gruyter , 1968 .

[8]  S. Barley Technicians in the Workplace: Ethnographic Evidence for Bringing Work into Organizational Studies , 1996 .

[9]  Seung C. Lee,et al.  IDM: a methodology for intranet design , 1998, ICIS '98.

[10]  Kevin Crowston,et al.  The interdisciplinary study of coordination , 1994, CSUR.

[11]  Steve Sawyer,et al.  Social Informatics in the Information Sciences: Current Activities and Emerging Directions , 2000, Informing Sci. Int. J. an Emerg. Transdiscipl..

[12]  Ruth V. Small,et al.  Quality Websites: An Application of the Kano Model to Website Design , 1999 .

[13]  Michael Bieber,et al.  What's so different about the World Wide Web anyway? , 1998, ICIS '98.

[14]  Rob Kling,et al.  Social Informatics in Information Science: An Introduction , 1998, J. Am. Soc. Inf. Sci..

[15]  D. Leonard-Barton,et al.  Implementation as mutual adaptation of technology and organization , 1988 .

[16]  Kristin R. Eschenfelder,et al.  Evaluation of Selected Websites at the U.S. Department of Education: Increasing Access to Web-Based Resources. , 1999 .

[17]  Roberta Lamb,et al.  Using intranets: preliminary results from a socio-technical field study , 1999, Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers.

[18]  Steve Sawyer,et al.  The distribution of computing: the knowledge markets of distributed technical support specialists , 1998, Inf. Technol. People.

[19]  Marjorie A. Lyles,et al.  Organizational Problem Formulation: An Empirical Study. , 1980 .

[20]  Kevin Crowston,et al.  A Coordination Theory Approach to Organizational Process Design , 1997 .