Business Process Modelling for Measuring Quality

Business process modelling languages facilitate presentation, communication and analysis of business processes with different stakeholders. This paper proposes an approach that drives specification and measurement of quality requirements and in doing so relies on business process models as representations of business processes. The approach is presented in the form of a conceptual model and its application is demonstrated for a simplified version of a business process. However, communication becomes a challenge in crossorganizational business processes where multiple business process modelling languages are being practiced which calls for an abstraction as an integration of concepts of these business process modelling languages. In this paper, a business process integrating meta-model is presented as an abstraction of concepts of seven mainstream business process modelling languages. Attaining such level of understanding and specifying business processes fosters specification and measurement of quality requirements.

[1]  Hans-Georg Fill,et al.  Integrating Ontology Models and Conceptual Models using a Meta Modeling Approach , 2009 .

[2]  Pericles Loucopoulos,et al.  Knowledge-Based Support for Requirements Engineering , 1989, CASE.

[3]  Donald Firesmith.  Quality Requirements Checklist , 2005, J. Object Technol..

[4]  Paolo Donzelli,et al.  Improving Requirements Engineering by Quality Modelling - A Quality-Based Requirements Engineering Framework , 2004, J. Res. Pract. Inf. Technol..

[5]  Pericles Loucopoulos,et al.  A Quality-Oriented Business Process Meta-Model , 2011, EOMAS.

[6]  Manfred Reichert,et al.  Understanding Business Process Quality , 2013, Business Process Management.

[7]  P. Loucopoulos,et al.  Modelling business rules in an office environment , 1992, SIGO.

[8]  William J. Kettinger,et al.  Business Process Change: A Study of Methodologies, Techniques, and Tools , 1997, MIS Q..

[9]  Ian Beeson,et al.  Modelling non-functional requirements of business processes , 2007, Inf. Softw. Technol..

[10]  Martin Glinz,et al.  On Non-Functional Requirements , 2007, 15th IEEE International Requirements Engineering Conference (RE 2007).

[11]  Li Zhang,et al.  An Ontology Based Method for Business Process Integration , 2009, 2009 International Conference on Interoperability for Enterprise Software and Applications China.

[12]  Michael Glykas,et al.  Effort based performance measurement in business process management , 2011 .

[13]  Vlatka Hlupic,et al.  Business process modelling and analysis using discrete-event simulation , 1998, 1998 Winter Simulation Conference. Proceedings (Cat. No.98CH36274).

[14]  E. Kavakli,et al.  Experiences with goal-oriented modeling of organizational change , 2006, IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews).

[15]  Pericles Loucopoulos,et al.  Evaluating Quality of Business Processes , 2012 .

[16]  Frances M. T. Brazier,et al.  Ontology for quality specification in requirements engineering , 2013 .

[17]  Markus Schwaninger,et al.  Measurement and control of business processes , 2001 .

[18]  Jan Mendling,et al.  A Comparison of XML Interchange Formats for Business Process Modelling , 2004, EMISA.

[19]  Bernard P. Zeigler,et al.  Object-oriented business process modeling and simulation: A discrete event system specification framework , 1998, Simul. Pract. Theory.

[20]  Frances M. T. Brazier,et al.  A Meta-Meta-Model for Seven Business Process Modeling Languages , 2013, 2013 IEEE 15th Conference on Business Informatics.

[21]  Hans Eriksson,et al.  Business Modeling With UML: Business Patterns at Work , 2000 .

[22]  Barbara Paech,et al.  Modeling Quality Information within Business Process Models , 2011 .

[23]  Geert Poels,et al.  A Goal-Oriented Requirements Engineering Method for Business Processes , 2010, CAiSE Forum.

[24]  Diana Heckl,et al.  Process Performance Management , 2010 .

[25]  Pengfei Chen,et al.  Toward an Integrated User Requirements Notation Framework and Tool forBusiness Process Management , 2008, 2008 International MCETECH Conference on e-Technologies (mcetech 2008).

[26]  Samira Si-Said Cherfi,et al.  Multidimensional Management and Analysis of Quality Measures for CRM Applications in an Electricity Company , 2009, ICIQ.

[27]  Andreas Schaad,et al.  Model-driven business process security requirement specification , 2009, J. Syst. Archit..

[28]  Jie Sun,et al.  A Systematic Classification and Analysis of NFRs , 2013, AMCIS.

[29]  Keng Siau,et al.  Evaluation techniques for systems analysis and design modelling methods – a review and comparative analysis , 2011, Inf. Syst. J..

[30]  Peter Kueng,et al.  Process performance measurement system: A tool to support process-based organizations , 2000 .

[31]  Amit P. Sheth,et al.  Modeling Quality of Service for Workflows and Web Service Processes , 2002 .

[32]  Dimitris Karagiannis.  A Business Process-Based Modelling Extension for Regulatory Compliance , 2008, Multikonferenz Wirtschaftsinformatik.

[33]  Joerg Doerr,et al.  The role of quality aspects for the adequacy of business processes and business information systems , 2009, Int. J. Bus. Process. Integr. Manag..

[34]  Kostas Zografos,et al.  Requirements elicitation for the design of venue operations for the Athens 2004 Olympic games , 2003, Proceedings. 11th IEEE International Requirements Engineering Conference, 2003..

[35]  Samira Si-Said Cherfi,et al.  Aligning Business Process Models and Domain Knowledge: A Meta-modeling Approach , 2012, ADBIS.

[36]  Michael Havey,et al.  Essential business process modeling , 2005 .

[37]  Pericles Loucopoulos,et al.  Considering quality factors for business processes during requirement engineering , 2011, 2011 FIFTH INTERNATIONAL CONFERENCE ON RESEARCH CHALLENGES IN INFORMATION SCIENCE.

[38]  Jan Mendling,et al.  Dimensions of Business Processes Quality (QoBP) , 2008, Business Process Management Workshops.

[39]  Pericles Loucopoulos,et al.  Quality evaluation framework (QEF): Modeling and evaluating quality of business processes , 2014, Int. J. Account. Inf. Syst..

[40]  Jun-Jang Jeng,et al.  On developing system dynamics model for business process simulation , 2005, Proceedings of the Winter Simulation Conference, 2005..

[41]  Julio C. Martinez,et al.  Discrete-event simulation based performance quantification of web-based and traditional bidder inquiry processes , 2009 .