Factors influencing mobile services adoption: A brand-equity perspective

Purpose – The purpose of this study is to develop and validate empirically a research model that depicts the relationships between the identified key value proposition attributes of mobile value‐added services and the core factors of brand equity.Design/methodology/approach – Survey data collected from 497 mobile value‐added service consumers were examined using structural equation modeling to validate the research model.Findings – The results indicate that the mobile service attributes of personalization, identifiability, and perceived enjoyment have significant positive influences on the key brand equity factors, including brand loyalty, perceived quality, brand awareness, and brand associations. Additionally, the results confirm the significance of all four of the brand equity factors in interpreting consumer purchase intention in the context of mobile value‐added service consumption.Practical implications – The research results provide insights into how mobile value‐added services may be better design...

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