Analyzing the Relationship Between Service Innovation and Customer Value Co-creation Intention: The Case of Mobile Banking

[1]  Robert Hinson,et al.  Service innovation and customer satisfaction: the role of customer value creation , 2017 .

[2]  Deepak Chawla,et al.  The Moderating Effect of Demographic Variables on Mobile Banking Adoption: An Empirical Investigation , 2018 .

[3]  Rongqiu Chen,et al.  Examining the Mechanism of the Value Co-Creation with Customers , 2008 .

[4]  Christian Grönroos,et al.  Creating a Relationship Dialogue: Communication, Interaction and Value , 2000 .

[5]  Sraboni Dutta,et al.  Gender Differences in Technology Usage—A Literature Review , 2016 .

[6]  ying-pin yeh.  Corporate social responsibility and service innovation on customer loyalty , 2015 .

[7]  C. White.  Culture, Emotions and Behavioural Intentions: Implications for Tourism Research and Practice , 2005 .

[8]  Z. Rahman,et al.  Customer co-creation and adoption intention towards newly developed services: an empirical study , 2017 .

[9]  Markus Blut,et al.  Factors Influencing the Acceptance of Self-Service Technologies , 2016 .

[10]  Sven Heidenreich,et al.  Adoption of technology-based services: the role of customers’ willingness to co-create , 2015 .

[11]  Nicola E. Stokburger-Sauer,et al.  Customer co-creation of travel services: the role of company support and customer satisfaction with the co-creation performance. , 2012 .

[12]  Hailin Qu,et al.  Drivers and resources of customer co-creation: A scenario-based case in the restaurant industry , 2017 .

[13]  Manuela Vega-Vázquez,et al.  The value co-creation process as a determinant of customer satisfaction , 2013 .

[14]  Wayne D. Hoyer,et al.  Consumer Cocreation in New Product Development , 2010 .

[15]  Silvia Novaes Zilber,et al.  The moderating role of cultural factors in the adoption of mobile banking in Brazil , 2018, International Journal of Innovation Science.

[16]  Youjae Yi,et al.  Customer value co-creation behavior: scale development and validation , 2013 .

[17]  Frank Q. Fu,et al.  The Moderating Effect of Perceived Product Innovativeness and Product Knowledge on New Product Adoption: An Integrated Model , 2013 .

[18]  Chang-Hua Yen,et al.  Innovativeness and customer value co-creation behaviors: Mediating role of customer engagement , 2020 .

[19]  C. Morosan.  An Empirical Analysis of Intentions to Cocreate Value in Hotels Using Mobile Devices , 2018 .