A Framework for Usability Evaluation of Modeling Languages

Modeling methods support IT development and business process design in organizations. In fact, almost all specifications for IT and business processes include diagrams as a modeling and communication tool. Systems Analysis and Design is considered one of the core areas in the IT field. There are numerous studies about the usability of information systems, as well as extensive research concerning the usability of IT development methodologies. Interestingly, although modeling is at the core of the IT development process and business process modeling, there is scarce research on the usability of modeling tools.