Analysing B2B electronic procurement benefits: information systems perspective

Purpose – This paper aims to present electronic procurement benefits identified in four case companies from the information technology (IT), hi‐tech sector.Design/methodology/approach – Multi‐case study design was applied. The benefits reported in the companies were analysed and classified according to taxonomies from the information systems discipline. Finally, a new benefits classification was proposed. The framework was developed based on information systems literature.Findings – The research confirmed difficulties with benefits evaluation, as, apart from operational benefits, non‐financial, intangible benefits at strategic level were also identified. Traditional evaluation methods are unable to capture all benefits categories, especially at strategic level. New taxonomy was created, which allows evaluation of the complex e‐procurement impact. In the proposed taxonomy, e‐procurement benefits are classified according to their level (operational, tactical, strategic), area of impact, applying scorecard d...

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