Selling Luxury Brands Online

ABSTRACT This research examines the issue of online selling of luxury brands. Of key interest is first, to determine what Internet presence luxury brands have and second, whether luxury brands sell their products and services online. This is the first study to undertake a content analysis of luxury brands on the Internet, and thus is largely exploratory. A survey of 190 luxury brand websites provides the data to create a profile and comparative analysis of luxury brands. The key research objective is, using common terminology and measures, to understand how luxury brands use the Internet and to determine differences in website characteristics related to online selling. Conclusions and implications are discussed.