A Method for Eliciting Goals for Business Process Models based on Non-Functional Requirements Catalogues

While traditional approaches in business process modeling tend to focus on "how" the business processes are performed adopting a behavioral description in which business processes are described in terms of procedural aspects, in goal-oriented business process modeling, the proposals strive to extend traditional business process methodologies by providing a dimension of intentionality to business processes. One of the key difficulties in enabling one to model goal-oriented processes concerns the identification or elicitation of goals. This paper reports on a case study conducted in a Brazilian hospital, which obtained several goal models represented in i*/Tropos, each of which correspond to a business process also modeled in the scope of the study. NFR catalogues were helpful in goal elicitation, uncovering goals that did not come up during previous interviews prior to these catalogues' use.