IT-Based Value Co-Creation: A Literature Review and Directions for Future Research

After more than two decades of IT business value research, organizations continue to seek ways to create value from IT investments. However, as the importance of external resources and inter-firm collaboration for the competitive success of firms continues to grow dramatically, there is a fundamental change taking place in the creation of business value. Now, multiple organizations collectively leverage IT in the context of inter-organizational network settings, raising important new issues that must be addressed. Due to the centrality of research on IT value for our discipline, expanding the agenda on how to best co-create value in these multiform environments is crucial. Therefore, this systematic literature review provides an overview structuring the efforts that have already been invested in this field. By analyzing the existing literature using a concept matrix, we develop a framework for classifying the latest research on IT value and provide promising directions for future research.