Common Work Space or How to Support Cooperative Activities Between Human Operators and Machine: Application to Air Traffic Control

For several years, the need for air-traffic control has been continuously increasing. In order to maintain aircraft safety, different support tools have been built and tested. Our conviction is that it is necessary to conceive a more cooperative tool that would allow a "true team work" between air-traffic controllers and their support tools, by making the support tool part of the team rather than a substitute for air-traffic controllers. With a view to developing such a tool, we studied the cognitive activities of air-traffic controllers in a situation of cooperation involving two human operators. This paper presents a theory of human-human cooperation strategies based on our work, as well as our experimental protocol, analysis methods and observations.

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