Scalable SaaS-Based Process Customization with CaseWalls

The rising popularity of SaaS allows individuals and enterprises to leverage various services (e.g. Dropbox, Github, GDrive and Yammer) for everyday processes. However, these disparate services do not in general communicate with each other, rather used in an ad-hoc manner with little or no customizable process support. This inevitably leads to “shadow processes”, often only informally managed by e-mail or the like. In this paper, we propose a framework to simplify the integration of disparate services and effectively build customized processes. The implementation of the proposed techniques includes an agile services integration platform, called: CaseWalls. We provide a knowledge-based event-bus for unified interactions between disparate services, while allowing process participants to interact and collaborate on relevant cases.