The effects of organisational workplace dynamics and building infrastructure flexibility on environmental and technical quality in offices

Despite discussions about the universal work station, there is increasing workplace dynamics in US organisations. These dynamics include space configuration changes, space enclosure changes, changes in occupant density and increasing equipment density. At the same time, building infrastructures have not evolved to meet these demands, with little flexibility in the heating, ventilation and air‐conditioning (HVAC), lighting, or electrical/telecommunication systems of new or existing office buildings. This paper examines the effects of organisational workplace dynamics and building infrastructure flexibility on the environmental and technical quality of offices. Resulting from extensive field studies in US buildings, the authors contend that there are numerous statistically significant issues for the design and management of buildings for the dynamic organisation. The study identified numerous factors that affect thermal, air, lighting and technical quality in offices. In relation to infrastructure, for example, occupants who work in office areas provided with greater cooling capacity and more supply air volume, and combined with smaller HVAC zones, appeared to have higher levels of thermal satisfaction. Those who work in areas with higher outlet densities gave higher technical quality ratings; and those provided with relocatable outlets (raised floor and furniture based) gave significantly higher technical satisfaction ratings than those provided with least‐first‐cost ‘tombstones’. In relation to organisational dynamics, increasing occupant densities in existing buildings are related to more thermal and air quality complaints, more complaints about outlet accessibility, as well as more complaints about inadequate light levels on work surfaces. This paper will outline the major findings of a study linking organisational dynamics with building infrastructure, moving towards the definition of innovations in facility design that will more effectively support dynamic organisations.